Director Business Model Management

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
The Business Model & Third Party Data group is responsible for partnering with executive leadership to develop, prioritize, and execute initiatives that enhances top line growth and improves business efficiencies. The team executes the initiatives by partnering with the key stakeholders across Business Units and Functions, and by utilizing business evaluation frameworks, operational excellence methodologies, financial assessments, execution models, and customer & agent experience. The team acts as change agents and transformation leaders who execute and deliver the committed corporate goals and results. This role will act as a business owner with accountability for managing and improving a portfolio of business processes across Small Commercial. This job does not manage others This job works under General Direction: Establishes procedures for attaining specific goals and objectives in a broad area of work. Generally final results are reviewed. (Typically applies to a manager or expert/top level professional.)

Primary Job Duties & Responsibilities
Identify, evaluate, and propose opportunities in current state business model Design and deliver effective and efficient target state solutions and business processes Assess financial impact, develop financial proforma and CBA to quantify the impact of change Partner to deliver business results (Distribution, Underwriting, Operations, HR, Finance, Product, etc.) Define and monitor external facing performance metrics that will position the business favorably with the markets Clearly articulate business objectives, hypothesis, design of market tests, monitoring, and benefit realization Define and work towards long-term portfolio strategy while continuously improving the business Required for all Jobs Perform other duties as assigned.

Minimum Qualifications
Bachelor's degree required Three years analytics or process improvement experience or equivalent experience required

Education, Work Experience & Knowledge
Bachelor's degree in STEM preferred 5+ years property casualty insurance experience - Applied knowledge of insurance product lifecycle such as renewal, new business, endorsements, premium audit, billing, and claim Thorough knowledge of hands on quantitative analysis and business optimization Applied experience in Digital processes and capabilities such as eSign, Mobile, Web, Self-Service, Voice, Chat, etc. Very strong analytical, problem solving and creative thinking skills Strong data analysis in SAS and/or SQL language

Job Specific & Technical Skills & Competencies
Recognized as a leader and provides feedback and strategic recommendations to management Affects change within sphere of influence Leads development of innovative ideas/process Effectively influence and work collaboratively in a cross functional, team-oriented environment Must be able to evoke a sense of urgency and work well under pressure Exceptional oral and verbal communication, organizational and time management skills

Physical Requirements
All incumbents will have access as noted above - Frequently Sitting (Can stand at will) - Frequently Standing - Frequently Use of Keyboards, Sporadic 10-Key - Frequently

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.