Large Loss Dwelling Property Adjuster

New York City, New York
Not Specified
Feb 12, 2018
Apr 13, 2018
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance has an exceptional career opportunity for a Large Loss Dwelling Adjuster in New York City, New York!

Under limited supervision, this job is responsible for investigating, negotiating, and settling a large homeowner claim involving complex structure losses as a result of, for example, fire, water, or theft. This individual handles claims that typically require alternative housing during the restoration of the property. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

  • Researches and responds to complex customer communications, concerns, conflicts or issues

  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes

  • Documents a claim file with notes, evaluations and decision making process

  • May handle first notice of loss of water damage claims

Coverage, Liability and Evaluation

  • Investigates, reviews, determines and verifies coverage/policy information

  • Provides coverage explanation to customer

  • May assist in reviewing files and making recommendations to refer files to Home Office for escalation

Damage Estimating

  • Prepares/reviews/approves complex damage estimate

  • Reinspects loss with repair contractor

  • Prepares, reviews, reconciles, triages, and/or approves supplements

  • Handles ALE (additional living expense) claims

  • Inspects and estimates damage in a dwelling

  • Handles and negotiates complex claims that include Public Adjuster involvement

  • May handle claims involved in litigation

  • Reviews mitigation bills

  • Adheres to applicable compliance standards

Job Description

Job Qualifications

  • Bachelors degree in related field preferred or equivalent experience

  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy

  • Applies broad knowledge of insurance policy, coverage, and regulation

  • Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

  • Applies broad industry knowledge to discipline practices, including best practices, to support the business unit

  • Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data

  • Applies broad knowledge of problem solving and preparation of reports for analysis

  • Applies broad ability to leverage learned technical skills in support of team objectives

  • Applies broad negotiation and/or arbitration skills

  • Applies broad conflict management and problem resolution skills in managing internal and external customer relationships

  • Applies broad problem solving skills to continuously improve business outcomes

  • Applies broad knowledge of training facilitation and coaching skills

  • Ability to investigate, evaluate, negotiate and settle complex claims

  • Provides broad individual decision making within authority limits

  • Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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