Experienced Field Auto Adjuster

Indianapolis, Indiana
Not Specified
Feb 12, 2018
Apr 13, 2018
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for a Field Auto Adjuster Indianapolis, IN!

About the Team

The Claims Department is here to restore peoples lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal.

This is your chance to help make a meaningful difference in peoples lives. Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems. Every day presents different learning and growth opportunities. You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you.

About the Position

Under general supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The role may be performed at a drive-in location or in the field.

Specific responsibilities include

Customer Service

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Researches and responds to moderately complex customer communications, concerns, conflicts or issues

File Documentation and Reporting

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations and decision making process

Damage Estimating

Investigates moderately complex files, reviews damage, takes photos, and determines reparability or total loss

Prepares damage estimates for moderately complex claims and locates parts

Prepares, reviews, reconciles and/or approves supplements

Conditions vehicles and prepares report for customer

Determines valuation of salvage

Evaluates diminished value in a moderately complex claim

Claim Payment Processes - Issuance and Authority

Processes claims payments

Initiates system generated checks and pays appropriate parties

Negotiation and Settlement Guidance

Negotiates and settles moderately complex claims in accordance with business unit best practices

Job Qualifications

Working environment

Please note that, since this is a field service position, you will need to have a valid drivers license and a reliable vehicle. This is a demanding field position that will require you to travel within the territory as much as 75% of your working time.

Ideal Qualifications

  • A minimum of three years of auto estimating experienced required

  • Experience investigating evaluating, negotiating and setting moderately complex auto claims strongly preferred

  • Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc preferred

  • Excellent written and verbal communication skills with a passion for helping others

  • Strong organizational and computer skills

  • Persistence and the ability to work through and solve problems.

  • Bilingual candidates are strongly encouraged to apply

  • Military candidates are strongly encouraged to apply

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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