Claims Training Manager - Property Claims

Overland Park, KS
Competitive + Benefits
Feb 09, 2018
Apr 10, 2018
Job Type
Full Time

Aon Is Looking For A Claims Training Professional with Property and claims experience desired

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our National Flood Services business group within Aon Affinity, in Overland Park, KS.  As a Claims Training Professional, you will report directly to the Claims Leader. 


  • Claims Training Professional will define training program (on-boarding, claims operations-certifications / re-certifications, soft skills, management) across Claims department and, for CAT situations, across the claims organization and with outside partners
  • Claims Training Professional will translate requirements and develop training programs and content (instruction materials, aids, manuals, training tools) – refine as needed
  • Claims Training Professional must have the ability to transfer internal and external training to Learning Management System
  • Conduct training within Claims and across the organization and with outside partners
  • Monitor and track Claims training needs / requirements (CAT) at individual, departmental and organizational levels
  • Evaluate programs to ensure effectiveness and revise accordingly
  • Stay abreast of the new trends and tools in claims training and employee development  


  • Experience with property (homeowners) claims experience along with construction claims preferred
  • Minimum 5 years training or educational experience – technical, general business, management
  • Proven experience in designing training programs and training content
  • Ability to present complex information to a variety of audiences
  • Experience with Xactware and Homeowners or Flood background highly desired
  • Extensive knowledge and experience with training content creation tools – documents / MS Office, interactive training, captivate and other presentations
  • Adequate knowledge and experience with learning management systems
  • Extensive knowledge of  instructional design theory and learning principles
  • Familiarity with talent management and succession planning
  • Formal education / certification(s) in Education, Training, HR, Insurance or related field highly desired


A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Includes:

  • Medical, Dental, Vision
  • 401k
  • 8 weeks of paid parental leave
  • Up to 25 vacation days
  • PTO for major US Holidays

Our Colleague Experience: 

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. 

About Aon:

(NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. 

You will be notified during the hiring process which checks are required by the position.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. 

 Aon is committed to a diverse workforce and is an affirmative action employer.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time