Claims Support Supervisor

Supervises a unit of claims support staff to ensure overall quality and efficiency of the claims support work product. Manages a claims support unit in the performance of their daily activities for the Claims Department. Organizes the team workload, assigns projects and manages resources and results. Sets performance expectations, team and individual goals and timelines in alignment with department management. Provides regular feedback and coaching to team members. Mentors and develops staff to further their skills, knowledge and professional practice; creates and monitors development plans. Provides organization and skill development for new team members. Prepares and conducts performance evaluations. Ensures staffing coverage for the team is available to support customer needs. Hires, fires, prepares disciplinary actions and other managerial responsibilities for his/her direct reports. Prepares for and conducts team meetings and training sessions. Reviews work for accuracy, quality, and completeness ensuring assignments are delivered according to established schedules. Assigns work to meet completion dates. Creates workflows and accountabilities specific to the needs of the Claims product. Trains claims support staff on all procedures. Monitors workflow and quality of all support staff. Conducts audits of assigned staff. Provides senior management with statistical reports. Communicates with insureds and agents with case updates when necessary.Requirements Strong understanding of Insurance Claims principles 1-2 year Claims Support Supervisory experience or 3-4 years in a Lead position 1-3 years customer service type of experience Excellent verbal and written communications skills, time management and organizational skills with a strong attention to detail and ability to multi task Team player with a strong urgency for execution