Insurance Customer Service Representative

Bradley, Illinois
Hourly Wage includes overtime as needed and benefits
Mar 07, 2018
Apr 07, 2018
Customer Service
Job Type
Full Time
Career Level
Entry Level
  1. Answer and respond to inbound customer calls.
  2. Answer and respond to walk in customers.
  3. Retain policyholders who inquire about canceling through open listening, negotiation, and policy review.
  4. Process customer payments and make alternate payment arrangements as needed.
  5. Process changes to customer policies.
  6. Respond to customer inquiries or problems and explain processing procedures.
  7. Process claims for customer insurance policies.
  8. Research and resolve customer complaints to ensure customer retention and satisfaction.
  9. Identify opportunities to cross sell or refer bank products and services.
  10. Quote or requote insurance policies for new or existing business.
  11. Prepares and/or assists with commercial proposals.
  12. Interface directly with insurance companies on all personal lines, new business, existing business, correspondence to underwriter and receiving office, and endorsement requests.
  13. Responsible for adhering to all applicable laws and regulations including the Bank Secrecy Act.
  14. All other duties as assigned.