Help Desk Tech Support I

Costa Mesa, California



The Road to Success Starts Here!


The Automobile Club of Southern California is seeking career-minded individuals for our Help Desk Analyst I opportunity in Costa Mesa, CA.


Provide quality first-level technical support to enterprise staff, giving prompt, and professional resolution to questions or problems related to enterprise standard client software (off the shelf as well as internally developed), hardware, printers, voice systems, internet access, and network connectivity.


Successful candidates have the following qualifications:


2 - 3 years' experience in a high volume call center environment supporting desktops, Microsoft Office products, remote assistance and other infrastructure related hardware and software. Must have strong communication and customer service skills. Experience using BMC Remedy problem management tool preferred. High School Diploma, GED, or equivalent certification required. BS in information technology related field preferred. Course work in a recognized certification program (A+, MCSE, MCP, etc.) desired.


* Health Coverage for Medical, Dental, Vision

* Paid time off including Vacation, Illness and Holidays

* Life Insurance

* Disability Coverage

* Pension

* 401k Savings Plan

* Employee Discounts

* Career opportunities across multiple business lines and states

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

AAA is an Equal Opportunity Employer.

To apply for this position please CLICK HERE