Director Claim Business Delivery Product Owner

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This role is the business leader of one or more Agile teams and is accountable for specific business technology solutions and implementation into the business environment. Manages projects and products that are moderately complex in nature. Under General Supervision ensures business objectives are met and value delivered through successful execution of the project/program. Develops and provides the enterprise and Claim-wide viewpoint to the Program. This job does not manage others This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)

Primary Job Duties & Responsibilities
Accountable for defining and driving Claim Business Priorities program deliverables in alignment with business scope. Acts as content authority for the Agile team regarding 'what gets built'. Product Owner relentlessly interacts with business and functional partners and other stakeholders that represent the program vision and business needs. Works collaboratively with the Business Owner, all members of the Agile team, and as an active member of the Product Council. Based upon the portfolio vision, drives, observes and/or reviews business feedback, as well as core capability strategy and installation efforts. Provides guidance to the team to ensure what is being developed satisfies the needs of the business. Ensures Agile Team's understanding of business objectives. Engages required business representatives/SME's. Determines how the business needs will be satisfied via design, build and test by the Execution Team. Escalates business issues and questions for decision making to appropriate stakeholders. Ensures overall delivery of business value and business adoption of solutions. Business lead of iteration and increment planning for the Agile team. Facilitates identification, oversees development and completion of features and user stories. Develops stakeholder impact assessment for capabilities being delivered. Participates in readiness definition and planning. Exercises judgment in planning and latitude in determining objectives of assignments. Makes decisions that integrate business goals/objectives aligned with project/program. Addresses situations that require a choice among several solutions and works in ambiguous situations. This job does not manage others, although through a matrixed relationship is responsible for leading the feature team and providing input into performance evaluations. Perform other duties as assigned.

Minimum Qualifications
Minimum of four years business experience (Claim, Product, Analytics, Technology, Underwriting)

Education, Work Experience & Knowledge
Bachelors Degree Ability to gain broad understanding of overall roadmap and related strategies Experience with medium to large projects of varying complexity Proven ability to motivate a team through coaching and mentoring Strong communication skills: verbal, written, listening to various levels across the organization Strong knowledge of assigned Products and related business requirements.

Job Specific & Technical Skills & Competencies
Ability to prioritize work based on business value Understands program vision Makes decisions within their authority and accountability for outcomes. Negotiates and influences; balances conflicting priorities across multiple stakeholders Drives results in a matrixed environment Leads team through ambiguity and issue resolution. Presents and facilitates discussions to share information Collaborates with other Product Owners to evolve best practices Naturally curious; challenges status quo; possesses envisioning skills Builds credibility, respect and trust Builds effective partnerships across Business and Technology Collaborative team player - values the team equally to the product being built

Physical Requirements
Operates standard office equipment - Frequently Sitting (Can stand at will) - Frequently Standing - Occasionally Use of Keyboards, Sporadic 10-Key - Frequently

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.