Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Join the team that collaborates across Travelers to provide actionable and objective insights to inform business decisions and enable Travelers to capitalize on change and trends. Enterprise Market Research (EMR) provides internal clients with objective, credible insights to help profitably grow the business, build the brand and positively position Travelers in the marketplace.
This position is responsible for conducting and managing primary market research studies in support of business unit priorities and decision-making. Accountabilities will include the development of research proposals that address business issues, recommendation and development of research approaches (both qualitative and quantitative), research design and management, reporting and analysis and in-person presentation of research findings. This person will also be responsible for turning research insights into actionable, business relevant recommendations. The role will work in collaboration with members of the research leadership team and will report to a Sr. Director of Customer & Agent Insights.
Primary Job Duties & Responsibilities
Primary market research experience (both qualitative and quantitative)
Survey/discussion guide development
Qualitative and quantitative analysis, report writing and storytelling, with key insights and recommendations
Sound project planning and execution abilities
Analytical and problem solving skills
Excellent relationship building, client facing and influencing shills
Exceptional verbal & written communication skills
Extremely detail oriented and organized
Minimum of 3 years of market research or related experience.
Education, Work Experience & Knowledge
3-5 years of experience in primary market research (5+ years preferred)
Bachelor's degree in marketing, business, mathematics, psychology, or comparable analytical degree preferred; MBA, Market Research Degree/Certificate or other advanced degrees desirable
Research vendor experience a plus but not required
Business to business or property casualty insurance or experience desirable, but not required
Job Specific & Technical Skills & Competencies
Strong understanding of research methods (quantitative and qualitative), survey design, and a working knowledge of statistical and sampling methods and their appropriate applications
Strong data analysis skills, including ability to analyze and summarize data and information from survey or qualitative data - often synthesizing across multiple data sources
Strategic and critical thinker with demonstrated problem solving skills
Well-developed project management skills, including the ability to manage and deliver effectively on multiple priorities on-time and within budget
Demonstrated ability to build productive working relationships across functional areas
Excellent listening, communication and presentation skills
Demonstrated ability to lead, manage and develop employees a plusAbility to effectively interact with and influence management audiences
Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Knowledge of the following data and analytic tools a plus: SPSS, Access, SAS or Ruby
Operates standard office equipment (Frequently) Sitting (can stand at will) (Frequently) Use of Keyboards, Sporadic 10-Key (Frequently)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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