Teamwork. Integrity. Dedication.
Together, We Make A Difference.
If you are a career-minded, service-driven professional looking to join a fast paced organization, then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the United States, we are united by a common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.
This position is located in Costa Mesa, CA and will require frequent travel within the state and nationwide for 1 to 6 weeks at a time to support our expanding infrastructure. Day shift, swing shift and occasional weekends are typical. Assignments will include update classroom materials, conduct web training, facilitate classroom training and delivering presentations. This position will deliver training to Branch and Call Center employees for both new and incumbent staff. The emphasis will be delivering DMV and Domestic Travel Foundations classes. Training will include customer service, business systems, product, processes and assisting employees while assisting members.
- Advanced knowledge of CA DMV transactions, Auto Travel and Cashiering.
Intermediate - Creativity: to enhance classroom education and presentation materials.
Intermediate - Must be articulate and utilize proper grammar in daily conversation and development of written materials. Convey pride in work. Maintain professional appearance.
Intermediate - Presentation skills in facilitating classes and leading discussions for both small and very large groups. Also must excel in one-on-one coaching and tutoring.
Intermediate - Demonstrate ability to be a productive member in a team setting.
Advanced - Ability to assimilate new information quickly. Demonstrate initiative to enhance knowledge and skill levels. Does not need to be monitored closely.
Experience in presenting material to diverse groups.
Experience in development of education materials.
Must be able to learn quickly, keep up with changes and work well on a team.
Demonstrated ability in multi-tasking. Ability to prioritize multiple tasks at hand. Flexible when priorities and projects suddenly change.
Initiative to persevere in pursuit of critical information and in seeing projects through to completion.
Sales experience or sales education experience. Customer service experience required.
Use of personal vehicle and good driving record required.
Computer Proficiency: Intermediate PowerPoint. Intermediate to Advanced Outlook. Basic Excel skills. Intermediate Word skills.
- Education: Bachelor's Degree preferred
Our comprehensive and employee centric training facility located in Honolulu provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
* Health Coverage for Medical, Dental, Vision
* Paid time off including Vacation, Illness and Holidays
* Life Insurance
* Disability Coverage
* 401k Savings Plan
* Employee Discounts
* Career opportunities across multiple business lines and states
'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment qualified applicants with criminal histories in a manner consistent with Article 9, Chapter XVIII of the Los Angeles Municipal Code.
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