Supervisor, Claims

3 days left

Miami, Florida
Not Specified
Jan 24, 2018
Mar 25, 2018
Job Type
Not Specified
Career Level
Not Specified

This Supervisor of Claims is responsible for planning organizing, leading, controlling and coordinating the day-to-day activities of a team of associates involved in providing services for a variety of client programs in Claims/Customer Service Center. This position reports to the Operational Manager of the center and receives light to moderate supervision. Hours of Operations: Monday - Saturday 7am - 8pm Sunday 7am - 5pm. Holidays: Thanksgiving Day & Christmas Day

Primary Job Accountabilities/Responsibilities

  • Participates in the development of short- and long-term goals and plans for his or her work group.
  • Communicates approved policies and procedures to subordinates and ensures compliance.
  • Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes.
  • Recommends the hiring of subordinates.
  • Develops them, evaluates their performance, and (when necessary) recommends their discipline and discharge.
  • Directly supervises front-line employees; coaching, training, monitoring calls, and conducting performance reviews.
  • Reviews associate productivity reports.
  • Maintains records related to work group performance, attendance, expenditures, and so forth.
  • Prepares or assists in the preparation of related reports.
  • May conduct or participate in the analyses and resolution of operational problems.
  • Develop positive morale and team atmosphere to enhance employment experience of subordinates and positively impact associate engagement.
  • Assist with the development, implementation and administration of incentive/motivational programs.

Basic Qualifications Required - Experience, Skills, and Knowledge

  • Minimum 4 years of experience in a related field
  • Minimum 2 years of progressively supervisory experience in a related field

Preferred Experience, Skills, and Knowledge

  • Bachelors degree
  • Intermediate skills on Lotus Notes, Microsoft Word, Excel, Power Point.
  • Excellent interpersonal communication skills to encourage, coach, support, and provide necessary feedback to agents.
  • Handle multiple tasks simultaneously with frequent interruptions, working under deadlines, creative thinking, making decisions based on incomplete information.
  • Excellent written and verbal communication skills and interpersonal skills


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