Client Services Assistant - Employment Benefits

Expiring today

Saint Petersburg, Florida
Jan 18, 2018
Mar 19, 2018
Job Type
Full Time
Career Level
Entry Level

We are W3, an independent insurance agency founded in 1925. We have a rich history of providing quality service and unwavering commitment to our clients and community. Our agency represents an extensive list of "A rated" insurance companies to provide the best coverage, at the most affordable rates available.  We have insurance products to fit the specific needs of both businesses and individual, offering commercial, homeowners, auto, boat and life insurance.


The successful candidate will provide clerical and technical support to the Employee Benefits Team with focus on marketing and enrollment by performing the following duties:


  • Work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
  • Accept direction and constructive criticism from supervisors and managers, in compliance with the Agency's policies and procedures.
  • Prepare enrollment material including PowerPoints, trifolds, enrollment guides and kits with the assistance of the Producer, AE or CSM.
  • Assist Employee Benefits Team with miscellaneous clerical functions including scanning, filing and production.
  • Prepare complete RFP and submit to carrier(s).
  • Stay knowledgeable and up to date with carrier on-line rating systems or rating software and perform rating as needed.
  • Maintain all underwriting, marketing, applications, and other information for documentation purposes.
  • Prepare thorough proposals that include all appropriate disclaimers, marketing materials, and coverage options.
  • Work closely with fellow associates to carry out joint responsibilities.
  • Work with Account Managers to transition sold accounts.
  • Maintain a working knowledge of the insurance marketplace for all benefits and ancillary products. Maintain an up to date library to retrieve carrier product information, supplies, and contact directories.
  • Actively pursue referral opportunities to other departments.
  • Maintain electronic and or paper files in an orderly, up-to-date manner
  • Become familiar with and follow Agency guidelines, policies and procedures. 

This is not an exhaustive list of all duties and responsibilities. Other duties and responsibilities may be assigned, based on Agency needs.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED); 1 to 3 months related experience and/or training; or equivalent combination of education and experience
  • Working knowledge of Microsoft Word & Excel
  • Good communication skills


To perform the job successfully, an individual should demonstrate the following competencies and qualifications:

  • Analytical
  • Superior customer service skills
  • Open to diversity
  • Ethical
  • Supportive of organizational efforts and policies
  • Mindful judgment
  • Motivation
  • Dependable
  • Show initiative
  • Innovative
  • Organizational & time management skills
  • Dependable
  • Team Player
  • Professional demeanor


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENTThis job operates in a professional office environment. The overall noise level in the work environment ranges from low to moderate.

REPORTS TO:  Employment Benefits Department Manager


OTHER:  The candidate offered this position will be required to submit to a background investigation, which includes a drug screen. W3 does not sponsor individuals for employment-based visas for this position.


  • Competitive compensation plan
  • Great benefits including medical, dental, vision, life & disability
  • Paid Time Off
  • Paid Holidays
  • 401(k) with employer match
  • Paid Continuing Education
  • A culture that emphasizes respect for every individual
  • Proud to be a EOE/DFWP/SFWP

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. 

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