Vice President of Claims
The primary focus of the Claims Vice President role is to manage the daily operations of the entire Claims organization. The Claims Vice President will oversee the production and administration of all Claims departments, including the handling of complex claims within standards, focusing on staffing, training and development, planning and budgeting, and implementing policies and programs that support the Company’s goals and objectives.
•Manages the activities of the entire Claims organization, Auto Physical Damage and Casualty.
•Analyzes, interprets and reports departmental metrics including coverage application, financial
accountability and customer service.
•Ensures internal quality and productivity are consistently met, developing and maintaining best
practices and claim procedures for all claim-related processes and actively identifying and implementing process improvements.
•Ensures ongoing compliance with state requirements.
•Identifies training gaps and conducts targeted trainings that promote best in class claim practices.
•Oversees and coordinates day-to-day team activities ensuring objectives are consistently met.
•Acts as claims liaison between Leadership team and day-to-day staff, building strong relationships with internal and external customers.
•Performs the customary personnel and job management duties required to assure proper training, instruction, and development of staff, as well as effective coordination and accomplishment of team activities.
•Approves and monitors claim expenses (i.e., legal expenses, claims investigations, etc).
•Manages and controls operating expenses (i.e., payroll, training, travel, etc).
•Coordinates the production of analytical business reports, identifying action items and follow up
steps to resolve action items.
•Assists in the ongoing design, modification and implementation of the claims quality review
•Minimum 10 years claims management/leadership experience with a minimum of 2 years at the Director level or above.
•Bachelor’s degree required, Master’s degree preferred.
•Experience with strategic planning and project management.
•Experience managing large multi-disciplinary staff.
•Experience with Florida and Texas claims practices.
•Knowledgeable in litigation relating to PD, PIP and BI claims.
•Sound organizational and planning skills with a solid attention to detail.
•Solid verbal and written communication skills with an emphasis on confidentiality, tact, and diplomacy.
•Strong proficiency in using Microsoft Office (Excel, PowerPoint, Word).
Windhaven® Insurance is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or any other characteristic protected by law. All employment decisions are made on the basis of qualifications, merit, and business need.