Senior Manager, Commercial Lines Service Center

Sunrise FL
Not Specified
Aug 12, 2017
Oct 11, 2017
Job Type
Not Specified
Career Level
Not Specified
Based in Sunrise Florida, Team Focus Insurance Group (Team Focus) serves the property and casualty (P&C) insurance industry, most prominently through subsidiaries which include MacNeill Group (MGA, wholesale broker, and company/program management), Focus Technologies (core administration software solutions and BPO services) and Capacity Insurance Company (risk).

Team Focus is ensuring your success by putting 70 years of insurance experience to work every day. Our unique, value-oriented approach to business is just one way Team Focus demonstrates true dedication to growth through the collaborative success of customers, partners and team members. We are seeking a Senior Manager to join a team where collaboration is rewarded and where the success of the organization is shared with our team.

The Senior Manager will join the Strategic Outsource Solutions team to leads all aspects of a growing commercial lines service center. The position manages a team of client representatives who provide consultative service through outbound and inbound calls to insureds regarding small commercial policies, operating on behalf of our carrier client. Primary job responsibilities include:
Overseeing and directing all aspects of the service center operations by creating and optimizing daily workflow processes and implementing service and sales strategies to maximize sales and retention levels.
Managing the companys relationship with the client carrier to ensure all contractual obligations including service level standards are met and that overall client satisfaction is achieved.
Collaborating with senior leadership and executives on strategies to support the overall growth of the operation.

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