Associate Renewals Agent

New York City, New York
Not Specified
Jul 07, 2017
Sep 08, 2017
Broker / Agent
Job Type
Not Specified
Career Level
Not Specified
At OnDeck, we improve the worlds economic landscape by changing the way small businesses access capital.

We do it in an environment where we celebrate collaboration, but arent afraid of healthy competition; where were serious about our work but dont take ourselves too seriously; and where weare small enough to be nimble but strong enough to make a big impact.

The Associate Renewal Agent opportunity is a great place to start your career at OnDeck.

The intention of this position is to provide a training ground for junior agents to advance and take on their own account base.

While assisting the senior team members (for 6-12 months depending on performance) in every aspect of the partnership between OnDeck and our customers, Associate Renewal Agents will learn our products, markets, industry and the OnDeck sales process and skills.

These individuals will be a direct point of contact for our customers and senior sales team to assist in product and application inquiries, expediting the sales process and following through with the customer requests.

As an Associate Renewal Agent, you will:Answer phones and assist callers with their needs.

Act resourcefully and in an innovative way to solve problems and complete tasks.

Take customer requests.

Quote prices, prepare proposals and provide information regarding terms of sales and delivery dates.

The Junior renewals team member will help sell renewal loans and line of credit programs to existing customers.

Throughout the qualification process, you will learn to identify the specific needs of clients and how OnDecks products meet those needs.

Reach out to inactive customers to find out their experience and attempt to bring them back to OnDeck for any future financing needs.

Report to management on customer relationships, pipeline, forecasts and new prospects.

Develop relationships with customers.

Qualifications for success:Professional, creative and dynamic presence and the ability to communicate with people at all levels.

1-2 years of prior sales or customer service experience Excellent written and verbal skills.

CRM experience.

Excellent time management skills, ability to prioritize multiple task.

Strong interpersonal, oral and written communication skills.

Keen intelligence and negotiation skills.

High-energy, relationship expert.

Ability to hunt down new opportunities from inactive/past customers.

A desire to grow professionally About OnDeck:Were all about teamwork, passion and making an impact.

Oh and having fun Whether its community service events, book club meetings, team get-togethers or weekly social hours in the office.

OnDeck is the leader in online small business lending.

Since 2007, the company has powered Main Streets growth through advanced lending technology and a constant dedication to customer service.

To date, the company has deployed over $5 billion to more than 50,000 customers in 700 different industries across the United States, Canada and Australia.

In addition to our great benefits: We also offer401K Match.

Tuition Reimbursement.

Paid Parental Leave.

Company Outings.


Company Sponsored Sports Teams/Clubs.

Discounted Gym Membership.

Office Learning&Development Training.

We are going to ask you to talk about your accomplishments.

Here are some of ours:WorldatWork, 2017 Seal of Distinction Fortune 50 Best Small and Medium Companies to Work For, 2016 Fortune 30 Best Workplaces in Finance and Insurance, 2016 Fortune/Great Place To Work Great Rated! Peoples Picks: 20 Great Workplaces in Financial Services, 2015 Crains New York Best Places to Work, 2013, 2014, 2015 As part of our dedication to maintaining an inclusive and diverse workforce,OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of OnDecks employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.


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