Claims Desk Review Advisor

Lewisville, Texas
Nov 29, 2016
Jan 28, 2017
Job Type
Full Time
Career Level
Not Specified

Caliber Collision, one of the nation's fastest growing auto collision repair companies, is now hiring for our growing corporate office in Lewisville, Texas.

We are one of the largest collision repair companies in America with over 450+ I-CAR Gold Class Professional certified collision repair centers across 17 states.

Caliber is consistently ranked among the highest customer satisfaction scores in the industry and backs all repair work with a written, lifetime warranty available at any of its 450+ repair centers.

Job Description

  • Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
  • Create accurate estimates from photos received through various sources such as the Caliber Web site, call center assignments or insurer first notice of loss reports
  • Effective communication with customers regarding estimates and scheduling opportunities if necessary
  • Work closely with Caliber call center to increase virtual customer capture rates
  • Total loss optioning, conditioning and estimating using virtual tools to reduce client total loss cycle time
  • Communicate findings to service advisors for training and compliance improvement purposes
  • Identify areas for GP% improvement through report analysis and estimate review
  • Reinforce company standards for part pricing, vendor usage, labor mix and refinish processes
  • Report and track findings for management
  • Comply with all Caliber safety rules, policy guidelines and company standards
  • Performs other related duties as assigned for the purpose of compliance and client/company consistency


  • Advanced understanding and knowledge of repair process/procedures
  • Must have a minimum of 2 years of estimating experience
  • Detailed knowledge of CCC One estimating & "P-Page" logic
  • Good verbal & written communication skills (Email)
  • Must be at least 18 years of age
  • Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver)
  • Must be able to successfully pass a criminal background check
  • Multi-tasking; adapts easily to fast-paced environment
  • Personable, friendly demeanor with "World Class" customer service approach to internal and external customers
  • Must be able to sit for long periods of time
  • Must be able to stand, walk, sit, bend, push/pull, stoop, kneel, crouch, reach or crawl frequently
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
  • Modest noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions
  • Must be able to lift 15 pounds

Equal Opportunity; Employer/ Veteran Friendly Company