Westfield Group Job Template Header

Company Overview

Westfield is a great place to work and grow in your career. Our success depends upon the people we employ…individuals who embrace a winning vision of sharing knowledge, building trust and providing support for the team

Westfield provides a broad portfolio of insurance and financial services backed by knowledgeable employees and a network of more than 1,000 professional independent insurance agencies. Westfield operates in 21 states for property and casualty insurance and 31 states for surety. Westfield is one of the nation’s Top 50 Property & Casualty insurance companies, one of the top writers of farm insurance in the country, and the largest writer of contract performance bonds in Ohio.


Casualty Litigation Claim Specialist

Job Description


You will be challenged. Rewarded. And valued for your unique experience, background and perspective.

Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield Insurance, you will quickly learn that protecting our customer’s future by delivering on our promise to help restore lives and rebuild businesses when the unexpected happens is at the heart of what we do. Building relationships and caring about people has been part of our culture since 1848. Be a part of a team that recognizes and appreciates those who take initiative, know how to elevate an idea and can innovate and seek opportunity in a changing world.

Lake Mary, FL

Salary Range: $72,563 - $83,447 - $94,331

Works within broad limits and authority on casualty litigation claim assignments requir ing specialized knowledge of personal and commercial lines (including construction defect, transportation, and general liability), litigation, and related processes. Determines coverage, and investigates, analyzes, negotiates and settles litigation claims with moderate to high complexity and high exposure while delivering quality customer service. As senior litigation resource in office, provides technical advice to lower level claims professionals and other functional areas.

Essential Functions (not an all inclusive list):
1. Quality Claim Handling - Determines whether or not proper coverage exists for assigned litigation claims. Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on litigation claim resolution. Monitors ongoing case development for appropriateness.
2. Litigation Process - Develops and maintains effective business relationships with counsel. Responsible for the appropriate assignment of counsel on claim files, monitoring counsel’s work product, and partnering with counsel to handle litigation claims in the most efficient manner.
3. Damages - Determines the value of the physical damage of property, automobiles, or injuries through inspections and use of appropriate tools. Obtains all necessary documentation to support claim evaluation. Recognizes claim file exposures and escalates appropriately.
4. Reserving/Reporting - In accordance with Westfield’s reserving philosophy, establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. Completes appropriate reports so that the current status of the claim is clearly documented at all times.
5. Customer Service - Ensures customer service excellence. Responsible for the customer and agent experience associated with assigned claims.
6. Litigation Activities - Attends and actively participates in appropriate litigation activities including meetings, depositions, conferences, hearings, alternative dispute resolution sessions and trials.
7. Negotiation/Settlement - Within decision making authority, negotiates timely and appropriate settlements with insureds, claimants, vendors, attorneys, and other insurance companies. Refers claims exceeding authority to appropriate leader or complex claims specialist with recommendations.
8. Communication - Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel.
9. Legal Expense Review - Assists in the review of invoices for attorney fees and other expenses submitted by outside counsel to ensure proper expense management.

Desired Qualifications:
1. Minimum of 5 years of commercial casualty claims handling experience of accurately evaluating, negotiating, and settling moderate to high complexity casualty claims with two years of litigation claim handling.
2. Ability to handle casualty claims with exposure typically up to $250,000.
3. Commercial lines experience, including construction defect, transportation, and general liability.
4. Strong oral, written, and interpersonal communication skills.
5. Proficient use of various core systems, office and computer equipment and software packages.
6. Conflict resolution experience.
7. Ability to travel, including overnight business trips as needed.
8. Industry recognized designation, such as CPCU, SCLA, AIC, etc.
9. Valid driver’s license and a driving record that conforms to company standards.
10. Bachelor’s Degree or commensurate experience.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
* Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail etc.
* Ability to travel as required.
* Ability to operate an automobile within the parameters of the driving policy.
* Ability to drive for extended periods of time, under a variety of conditions, including night driving.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield Insurance.

To learn more about Westfield and the opportunities available, please visit us at www.westfieldinsurance.com

We are an equal opportunity employer/minority/female/disability/protected veteran.

Salary Range: US$72563.0 - US$94331.0 per year