Claim Representative - Casualty (Commercial Auto Team)

Metro Atlanta Area
Oct 05, 2016
Dec 04, 2016
Job Type
Full Time

Casualty Claim Representative (Commercial Auto Team)

Reports to: Casualty Claim Manager

Location:  Berkley Southeast Insurance Group Headquarters in Lawrenceville, Georgia

Position Overview:  The Casualty Claim Representative position is responsible for the quality handling and resolution of non-litigated claims including commercial auto claims in a timely and professional manner with emphasis on providing quality service while controlling expenses. This position routinely handles claims involving coverage issues, significant injuries, contractual liability issues, and other claims that require specialized handling.

  Specific Areas of Responsibility:

  1. Review new losses and appropriately manage claims through coverage analysis, investigation, damages evaluation, reserving and resolution on non-litigated casualty claims.
  2. Manage bodily injury claims, auto material damage claims and total loss claims process. Includes vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures and heavy equipment appraisals.                                     
  3. Establish timely and accurate claim and expense reserves.
  4. Negotiate and convey claim settlements within authority limits.               
  5. Participate in regional round table meetings as needed.
  6. Write Reservation of Rights and Coverage Denial letters and other complex correspondence.
  7. Maintain an effective dairy system and document claim file activities in accordance with established procedures.
  8. Manage file inventory to ensure timely resolution of cases.
  9. Handle files in compliance with state regulations.                                                                                            
  10. Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.                                                                                                      
  11. Perform other duties as assigned.


  • 4-year college degree with concentration in law, public administration, business or insurance or equivalent work experience
  • 3 + years’ casualty claim experience preferred
  • Excellent interpersonal, communication, organizational and presentation skills
  • Computer proficiency, working knowledge of Microsoft Office products
  • Knowledge of tort and contract law and experience in auditing/reviewing casualty claim files
  • Independent adjusters licenses for states of: AL, GA, MS, NC, SC & TN and/or ability to obtain licenses within 90 days of hire

Join Berkley Southeast Insurance Group, a W.R. Berkley Company, as we seek to be the Southeast's most sought after local provider of property and casualty solutions and service for commercial businesses delivered in partnership with independent agents.   Berkley Southeast Insurance Group is a regional property casualty insurance company offering commercial products and services through independent agents in Alabama, Georgia, Mississippi, North Carolina, South Carolina and Tennessee.  We maintain a strong local presence in each of our markets, allowing us to build distinct territory knowledge and expertise, to enable us to offer customized solutions and service for our agents and their customers.  We offer competitive wages and benefits and are an Equal Employment Opportunity Employer participating in E-Verify and maintaining a drug and alcohol-free workplace.