Net Ops Specialist


Description
Provides Tier 1 and Tier 2 level technical support of operational activities in a desktop computing environment. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. 
 

Responsibilities include:

  • Provides support to end users on a variety of issues. 
  • Identifies, researches and resolves technical problems. 
  • Responds to telephone calls, email and personnel requests for technical support. 
  • Documents, tracks and monitors the problem to ensure a timely resolution. 
  • Performs proper installation, maintenance and upgrade activities for computer hardware, operating systems, network connectivity, desktop applications, business applications, printing and email.

Requirements

  • High school diploma or GED required. May require an associate's degree in a related area.
  • 3+ years working as Network/Computer Technician supporting 500+ user environment. 
  • A+ or MCP, CompTIA Network + Certification, MS Certified Desktop Technician or equivalent knowledge and experience.
  • Minimum 3 years installing and configuring desktop applications and systems: MS Windows XP OS, Outlook 2000/2003, Office 2000/2003, Intel Base Computers, PDAs, and Local & LAN based printing, Network devices, LAN Connectivity and 3rd party Productivity applications (i.e. MS Projects). 
  • Minimum of 3 years experience in IT Support environment supporting E- Help Desk Call Tracking system, E-Asset Mgmt and Inventory system and Remote Assistance.