Serves as a liaison between the business community and the IT organization to provide technical solutions to meet user needs. Evaluates moderately complex business needs and develops system requirements to ensure adherence to development life cycle standards, requirements, policies and procedures, and to ensure cohesion, on-time and on-budget delivery of software applications. Assists in the business process redesign and documentation as needed for new technology.
Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information systems. Guides and advises less-experienced Business Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.
- Learns insurance principles and processes and applies information system knowledge to improve the cost effective utilization of insurance systems.
- Provides insurance and technical support to IT staff for the implementation of new systems/solutions, enhancements and maintenance of installed systems.
- Educates the IT organization on the direction of the business.
- Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
Bachelor's degree from four-year college or university or equivalent work experience.
Typically has 3-4 years of relevant technical or business work experience, with a minimum of 3 years related experience in business analysis. Knowledge of 2 insurance areas/departments with minimum of 6 months in each area/department preferred.
Must have highly effective team-oriented communication skills (oral, written, listening). Must have ability to conduct meetings with business and project teams. Must be able to create and interpret project plans, specifications, flowcharts, programming diagrams, etc. Must be competent in reading, analyzing and interpreting technical industry-related journals and DOI filings. Must be capable of coordinating and organizing input from various channels, perform negotiation, resolve conflicts and build consensus. Possesses expertise in the business unit(s) they support as well as an understanding of the IT organization’s systems and capabilities. Ability to apply insurance and information system knowledge to assist business in improving the cost effective utilization of insurance systems.