Insurance Retention Agent

Tampa, Florida
Sep 22, 2016
Nov 21, 2016
Customer Service
Job Type
Full Time
Career Level
Not Specified

Primary Duties and Responsibilities (details of the basic job functions):

Our Insurance Operations Team is looking for a Retention Specialist to assist our policyholders with their upcoming renewal. The successful candidate will place outbound calls to customers during a specified timeframe before renewal for periodic re-quote, receive inbound calls transferred from the Customer Service Centers when customer requests to cancel, handle inbound calls as a result of call-backs, Auto Dialers, One2One and other special or routine retention activity and contact policyholders regarding non-renewals, Intents to Cancel and Offers to Reinstate.


Required Qualifications (these are the minimum requirements to qualify):

  • 2044 or 220 Florida Resident Insurance License is required
  • Minimum 3 years insurance customer service and/or sales experience preferred
  • Excellent verbal and written communication skills
  • Strong proficiency navigating a heavy Windows based environment which will include accessing information from multiple sources/applications at any given time
  • A high school diploma or equivalent

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!