Material Damage Appraiser

Plano, Texas
Sep 16, 2016
Oct 25, 2016
Job Type
Full Time

Job Summary: Responsible for the prompt, accurate and efficient appraisal and payment of vehicle repair damage and vehicle total loss evaluation, and monitor of repair process while exercising independent decision making skills, judgment and quality service to customers by anticipating their need for communication, results and action. 

Essential Duties and Responsibilities include the following. Other duties assigned as needed

  • Determines best course of action with regards to vehicle damage evaluation (i.e. Desk review, shop estimate, photo review or physical inspect)
  • Verifies the damage to the vehicle is related based on the claim loss facts
  • Contacts customers, shops, and any other parties involved as needed to effectuate a prompt and fair settlement
  • Documents all correspondence, discussions and decisions in the claim file
  • Works closely with the Casualty and Material Damage team toward the successful adjustment of first and third party physical damage claims.
  • Provides quality service to all customers
  • Any other tasks or responsibilities assigned

Education and/or Experience

  • Knowledge of insurance claims related state and federal law and regulations
  • Knowledge of vehicle repair processes, procedures, and vehicle estimating programs
  • Minimum of one year experience estimating vehicle repairs


  • Must the ability to review, exercise independent judgment, and evaluate vehicle repairs to make sound decisions. 
  • Human relations and communication skills are critical
  • Must be able to work independently with self-initiative
  • Ability to operate business technology
  • Ability to manage outside resources according to the needs of the file
  • Ability to work effectively with supervision and direction and to exhibit good common sense
  • Effective verbal and written communication skills
  • Strong Organizational and Business math skills

Computer Skills

Advanced Microsoft Office Skills

Ability to learn multiple software applications

Certificates, Licenses, Registrations

TX Adjuster License