Manager I, LTD Claims - Kansas City

Kansas City, MO

Liberty Mutual Group

• Responsible for day to day supervision of a unit of Disability Claim Case Managers to ensure appropriate, accurate and timely management of long term disability claims.


• Responsible for the recruitment, selection, performance management, and technical development of staff.


• Monitor performance of Case Managers and provide immediate feedback on claims management and customer service.


• Approve/deny liability on all claims as required by policies and procedures.


• Perform random quality audits to maintain departmental standards.


• Ensure all policies and procedures are adhered to within unit.


• Monitor workflow and meeting of performance guarantees at the case manager level.  Address immediate service issues and assist Manager II in new business installation issues as well as renewal issues.


• Focus on claim process and provide suggestion for improvement.  In conjunction with Manager, implement improvements.


• Accountable for staff development by identifying developmental needs and opportunities and working with staff throughout development.

• A Bachelor';s Degree or or equivalent experience plus 4-6 years of Long Term Disability Claims case management experience


• Long Term Disability claims experience required.


• Supervisory or team leader experience preferred but not required.


• Demonstrated customer service, mentoring, leadership, organizational, problem solving, and advanced case management skills required .

Benefits:

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K and Company paid pension plan


• Medical coverage


• Dental coverage


• Paid time-off


• Pay-for-Performance


• Discounts on automobile and homeowner';s insurance


• Discount fitness memberships


• Flexible spending accounts


• Tuition reimbursement


• Vision care coverage


• Work/Life resources


• Credit Union membership


• Employee and Dependent life insurance


• Disability insurance


• Long-term care insurance 

Overview:

We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way

We believe that the Company';s success is inextricably linked to our employees'; satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success. 

We believe our employees take pride in knowing that they help people live safer more secure lives everyday. 

Responsibility. What';s your policy?