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Chantilly,
VA
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Career Field |
Claims
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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SUMMARY:
Complete formal training program for consideration of advancement to claim representative position.
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity.
Differences in settlement authority would be based on local discretion and product line guidelines.
Provide outstanding customer service.
PRIMARY DUTIES:
Participate in on-going training sessions for specific line of business.
Provide voice-to-voice contact within 24 hours of first report.
Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters.
Determine coverage/compensibility, facts of loss and degree of liability/exposure. Maintain contact throughout the life of the file, as needed.
Work closely with Team Leader, Unit Manager or mentor to promptly resolve claim issues.
Refer claims as appropriate, based on exposure and established guidelines.
Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.
Customer service-contact in order to give, receives, or exchanges information.
EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.
COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.
OTHER:
Bilingual speaking strongly preferred
A general understanding of insurance.
Construction or restoration expereince preferred.
Claim handling experience in homeowner property or other lines of business preferred.
Solid interpersonal and customer service skills.
Team focus, results oriented.
File Management
Technical
Customer Focus/ Communication
Relationship Management
Technology
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