Health Educators - HMC Albany - 42630

 

Responsible for responding to inbound inquiries for disease management or medication alert programs. Primary duties may include, but are not limited to: Provide information to members eligible for disease management or medication alert programs. May make outbound attempts to program members to provide health information according to program standards. Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program. Diffuses situations with members who are resistant to health coaching and/or disease management interventions. Provide consultation to department associates regarding effective methods/approaches to help members recognize and overcome barriers to improve their health. Assist with increasing participant';s motivational level by addressing barriers and assessing needs.