November 20, 2009

Candidates: Join | Log In

Join / Login	Search Resumes
Rates & Services	Post a Job

Customer Service Coordinator

VA - Salem, PA

ACE American Insurance Company

(Click company name to view employer profile and all available positions.)


Career Field	Customer Service, Entry Level, Operations
Insurance Discipline	All
Relocation Assistance	Not Available
Job Duration	Full Time
Salary Offered	Open

Private Risk Services
Customer Service Rep

DUTIES AND RESPONSIBILITIES:
•           This position will be the first point of contact for the agents and insureds needing assistance with the following: quotes, system inquires, and training on how to use the Personal Lines System.
•           Provide agents and insureds with different coverage options by 'up-selling' and 'cross-selling' initiatives while on the phone conversations.
•           Provide phone support for agents requesting assistance with the Personal Lines System including, but, not limited to assisting with entering quotes, checking on the status of a quote, pre-renew a policy.
•           Handling phone calls regarding system inquires and entries for new business, quotes, endorsements, and billing questions and discrepancies.

JOB SKILLS/COMPETENCIES:
•           Strong customer service skills including oral and written communication
•           Proven ability to handle high-profile or high visibility customers.
•           Property and Casualty experience is preferred.
•           Ability to understand and interpret insurance coverage/products, and policy language.
•           Ability to handle multiple priorities within strict time constraints.
•           Possesses the ability to work independently to complete assignments in a timely manner
•           Demonstrate commitment to team and departmental goals
•           Ability to make informed decisions, achieving the appropriate results
•           Excellent data entry skills are required.
•           May be requested and required to work a 'swing' shift (11:00 a.m. to 8:00 p.m.)
•           Knowledge of PID systems, or ability to quickly learn those systems relevant to the position or task(s) assigned.
•           Excellent organizational skills required.
•           Excellent analytical, mathematical, and problem solving skills with the persistence to resolve them completely.
•           Demonstrated knowledge of MS Word and Excel

Quick Links

For Candidates	Log-in	Candidate Home	Search Jobs	Employer Profiles	Post Resume	Search Agents	Orlando Jobs
For Employers	Log-in	Employer Home	Post a Job	Search Resumes	Rates & Services	Insurance Recruiters
Site Features	Home	How It Works	Resources	Contact Us	Privacy Statement	Terms of Use	Site Map