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Baltimore,
MD
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Clerical, Entry Level, Legal/Compliance
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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SUMMARY:
Provide professional support to Managing Counsel and assist in special projects in support of Staff Counsel initiatives. Designated office liaison between managing counsel and support staff, business partners, and other corporate departments. Responsible for the organization of the law office, training and allocation of resources in addition to exhibiting competence in utilization of management information. May act as legal secretary to one or more attorneys.
PRIMARY DUTIES AND RESPONSIBILITIES:
30-40% OFFICE SERVICES
Serve as liaison between Managing Attorney, Claim Office and Home Office.
Able to maintain strict confidentiality of office records, including on site employee personnel drop files.
Provide professional customer service to claim clients and insured clients.
Ensure compliance with Claim Finance policies and procedures for the payment of court filing fees, process server fees, witness and court fees, court reporters, subscriptions and any other office/file related expenses.
Accountable for the standardization of legal forms, templates and pleadings, and their input into the case management system. Oversee the organization, indexing and maintenance of the legal file.
Ensuring consistency and uniformity by all support staff; maintain and update office protocol/best practices inclusive of court calendaring and diaries.
Responsible for ensuring support staff is compliant with day to day operations, i.e. scheduling of mediations; hearings; independent medical examinations; depositions; site and evidence inspections; preparation of trial documents; exhibits and other demonstrative evidence for trial; scheduling of witnesses and experts; confirming that all necessary parties have been notified timely.
May act as legal secretary to one or more attorneys.
Comply with all monthly reporting requirements to Claim Legal.
Responsible for processing check requests for the payment of office operating expenses.
Accountable for maintaining and ordering office operating supplies and equipment.
Maintain records of all staff attorneys continuing legal education seminar credits and current verification of good standing.
Accountable for maintenance of law library publications.
Responsible for follow up on all work environment/ergonomic request.
Proficiency in the operation of all hardware and software systems used in the office, and monitor the operation of such systems by support staff to assure the consistency and accuracy of data entry.
Oversee/troubleshoot technology problems and office equipment.
Coordinate regular maintenance and repair of office equipment.
Professional communication with court personnel, other law office staff, experts and witnesses.
Serve as liaison between office and Internal IT department and/or outside vendors
Serve as liaison between local Westlaw Rep. and staff to coordinate local Westlaw training.
40-50% EMPLOYEE RELATIONS
Serve as liaison between managing attorney and human resource manager on issues of employee relations and staff performance. Oversee support staff personnel, including legal secretaries, receptionists and all temporary clerical personnel.
Provide meaningful input to managing counsel with regard to performance evaluations of support staff and make recommendations with regard to promotions and development opportunities.
Responsible for on-the-job training of support staff. Serve as liaison between attorneys and support staff. Recommend support staff/attorney assignments to Managing Attorney for his/her final decision and monitor and adjust quantity of workflow among support staff within the office. Monitor quality and efficiency of support staff performance.
Administer orientation for new support staff employees by clearly explaining office procedures, best practices, company policies and job duties.
10-20% EMPLOYMENT OF STAFF
Serve as liaison between managing attorney and human resources personnel throughout the hiring process. Conduct preliminary interviews and screen applicants for all support staff positions. Recommend suitable applicants to managing attorney for his/her final hiring decision. Responsible for securing temporary support as needed, either directly or through temporary agencies.
EDUCATION/WORK EXPERIENCE:
- 6+ years of prior experience as a legal litigation secretary or office administrator in an automated office environment
- Previous supervisory experience highly desired
- Associates degree or equivalent combination of relevant education and work experience preferred
OTHER:
- Knowledge of legal and insurance terminology; legal citations; court administration rules and procedures; and commonly used law library reference books and material
- Superior grammar and writing skills
- Proficient in Microsoft Word, Excel & Outlook
- Professional interpersonal and customer service skills
- Able to work independently as well as in a team environment
NOTE: Job descriptions are not intended to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job, but are intended to accurately reflect principal job elements. Any reference to The Travelers Companies, Inc. does not in any way imply The Travelers Companies, Inc. will be the employer of any individual obtaining employment within The Travelers Companies, Inc.
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