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Atlanta,
GA
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Information Systems/Internet
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| Insurance
Discipline |
Property & Casualty
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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We are looking for a dynamic individual interested in joining a customer focused IT team. The Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for internal and external customers. The Service Desk Technician must be an excellent communicator and troubleshooter who can excel in a fast paced environment. The ideal candidate will be working a shift from 1:00PM – 10:00PM ET and will eventually be required to provide on-call after hours support.
Core Responsibilities
•Responsible for taking tier 1 and tier 2 Service Desk calls for Enterprise wide Service Desk
•Responsible for tracking and closing trouble tickets in accord with Service Level Standards
•Communicate issue status and resolutions to customers in a prompt and professional manner
•Must be able to quickly learn customized core internal applications and provide support to internal and external customers.
•Must be able to perform full troubleshooting of operating systems, hardware, printers and applications.
•Ensure that effective communication and problem management occurs at and between all support tiers.
•The ideal candidate should be able to work within the team to balance workload and communicate appropriately throughout the team.
•Should possess good judgment that will allow the candidate to make decisions quickly to work towards issue resolution.
•Monitor and troubleshoot light networking connectivity issues
•Monitor and troubleshoot light Windows based server issues
Qualifications and Experience
•Minimum of 3 years of Help Desk or Desktop Support experience
•Strong written and verbal communication skills
•Excellent Customer Service Skills
•Strong Windows XP, Vista, MS Office and PC hardware and software troubleshooting skills
•Solid understanding of MS Outlook features and functions
•Working knowledge of Citrix Desktop Support
•Working knowledge of Symantec Ghost
•Ability to write clear instructions, document processes and communicate effectively in writing
•Certifications (preferred but not required) : MCP or A+
About Access Insurance Holdings:
Founded in 1994 and headquartered in Atlanta, Georgia, Access Insurance Company, a subsidiary of Access Insurance Holdings, Inc., specializes in providing non-standard, private passenger auto insurance.
On a state-by-state basis, Access manages distribution through a carefully appointed and managed network of independent insurance agents on the front end, while providing policy and customer service, along with claims processing, on the back end.
Access has been recognized as a leader in the adoption and use of technology within the industry, offering a strong, secure technical backbone to move products and collect payments faster. By leveraging technology and data mining methods to metrically manage programs, Access is constantly expanding its product offerings and the states in which it operates to drive maximum profit for its agents and the greatest value for the insured customer.
Licensed in 14 states, Access has twice been named one of the fastest-growing private companies in the nation by Inc. magazine.
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