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Charlotte,
NC
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positions.) |
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Career Field |
Loss Control/Risk Management
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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Summary - Provides specialized investigations support in Surveillance Management.
Primary Duties and Responsibilities
¿Prepares and submits investigative report covering all phases of the investigation in each case for approval
¿Interprets and communicates technical information to others.
¿Evidence recognition; determines its value to specific claim, evidence collection and interpretation. Requires clear understanding of rules of evidence.
¿Conducts investigations with a focus on thoroughness, quality, and attention to detail, timeliness and cost control.
¿Applies knowledge about all applicable statutes: local, state and federal to investigations to ensure that duties and assignments are carried out within the requirements of applicable law and local office expectations.
¿Handles information that is considered personal and confidential with a high degree of integrity
¿Occasional overnight travel (up to fifteen nights per year).
¿Receives investigative requests from Claim Reps.
¿Determines nature and scope of investigation.
¿Determines investigative action plan considering the most effective method for investigations.
¿Conducts computer and telephone investigations to develop background information.
¿Assigns cases to private investigators as appropriate.
¿Review vendors' investigative reports and authorizes payments.
¿Provides updates to Claim Rep.
¿Testifies if necessary.
¿Maintains case records.
¿Evaluates P.I. Performance
¿Develops appropriate resolution plan with Claim Rep and Claim Legal.
¿Assists investigators as needed.
¿May be involved in training the claim staff.
Education / Work Experience
Minimum 2-year college degree or equivalent law enforcement, private investigative or claim experience. Basic working level knowledge of insurance and claim operations, commercial, personal, and workers compensation insurance products and litigation management. Claim, legal, private investigative or law enforcement background. Advanced verbal and written communication skills. Computer literate; database and Internet proficient; good typing skills
Other
Investigative skills
Interviewing skills
Analytical skills and ability to make deductions; logical and sequential thinker
Knowledge of available resources (internal and external) to assist in investigations, initiative and innovation on finding what is needed.
High level of organizational skills.
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