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Naperville,
IL
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Clerical, Entry Level
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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Scope: Reports to Select Operations Director/Manager for assigned business segment(s). Responsibilities include providing clerical and administrative support. Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals. Assures all related support activities are delivered in a manner consistent with business unit customer service and expense management focus.
MAJOR RESPONSIBILITIES:
Registers (logs) new business submissions into appropriate system(s) and distributes accordingly.
Updates appropriate system(s) for submission declinations.
Review, distribute and process incoming mail including identifying and sending appropriate correspondence to Business Centers.
Provide administrative support by setting up files, typing correspondence, file maintenance and handling phones and 800 number.
Process checks according to check handling procedures
Iron Mountain procedures for declinations
Record Retention procedures
Participates in projects/assignments as needed.
Work Experience:
General office, administrative and commercial insurance experience preferred. Knowledge of the underwriting environment and insurance support functions which may include rating responsibilities. Computer software literacy required.
MAJOR COMPETENCIES:
Initiative
¿ Displays a bias for taking action, pro-actively does things rather than simply thinking about future actions.
¿ Shows persistence; takes two or more steps to overcome obstacles or rejection
¿ Acts quickly and decisively in a crisis
Driving for Results
¿ Displays the desire to do a good job or to perform against a standard of excellence
¿ Works to meet business unit and customers standards
¿ Proactively uses specific methods of measuring outcomes against a standard of excellence
Teamwork and Collaboration
¿ Keeps team members informed and up-to-date about group process, individual actions, or influencing events; shares all relevant or useful information.
¿ Genuinely values others¿ input and expertise, is willing to learn from others (including direct reports and peers).
Communication
¿ Clearly expresses ideas.
¿ Listens to and understands what others are saying.
¿ Shares information and maintains confidentiality.
Motivation/Commitment
¿ Strives to pursue the highest standards of excellence with high-energy focus and persistence.
¿ Takes complete responsibility / ownership for completing tasks for which they are responsible.
¿ Maintains business professionalism and a positive attitude.
Organizational Skills
¿ Allocates one¿s own time efficiently; properly prioritizes work and accomplish assigned tasks within reasonable time frame
¿ Adjusts rapidly to alterations in routine. Copes effectively with changes to workload.
¿ Recognizes need for adjustment early in the process, when change will positively impact the outcome.
Customer Service Skills
¿ Identifies customer needs and takes appropriate action to meet those needs.
¿ Acts with a sense of urgency.
¿ Demonstrates a commitment to the delivery of quality service.
¿ Takes personal responsibility for correcting service problems. Corrects problems promptly and non-defensively.
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