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Walnut Creek,
CA
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Clerical, Entry Level
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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SUMMARY:
To provide centralized efficient and cost effective administrative support services to the field special investigation employees within the regions and or business unit/manager.
PRIMARY DUTIES:
Updates SIU computer databases; inputs or reopen cases for investigators, assign and track e-referrals, tracks billable hours; may maintain attendance records
Conducts database research (e.g., Autotrack, ISO), analyzes results and communicates results to requester.
Provides administrative support to regional special investigation unit and or business unit/manager, such as typing, record-keeping, compiling data, copying material and assisting on special projects. Drafts PowerPoint presentations from material provided. Sets up Trade Shows. Runs monthly reports and other ad hoc reports as requested.
Handles telephone inquiries for unit members in their absence. Advises investigators of mail, telephone calls, assignments, etc., received while out of the office.
Orders supplies; tracks monthly expenses
Acts as Customer Service liaison within claim and with other parts of the organization in order to coordinate work as well as give, receive, or exchange information.
WORK EXPERIENCE:
Working knowledge of SIU organization, computer databases and software programs.
COMMUNICATION SKILLS:
Communication skills to interact competently with internal and external customers.
COMPUTER SKILLS:
Working level knowledge of Word, Excel, PowerPoint.
Computer literacy, knowledge of Internet, good typing skills.
OTHER:
Mathematical aptitude.
Customer service skills
Organization skills and ability to handle multiple priorities at the same time.
Analytical skills, problem solving and interpretation of facts and figures (generally defined, but clarification may be needed in order to proceed).
Deals with personal and confidential information.
Understanding of where to go to get things done.
Planning skills and the ability to set priorities.
Productivity (volume)
Customer Service (attention to detail, timeliness)
Quality (thoroughness and accuracy)
Expense Management (cost control)
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