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Florence,
SC
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Operations
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| Insurance
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All
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Assistance |
Not Available
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| Job
Duration |
Full Time |
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Offered |
Open |
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Assurant Specialty Property is part of Assurant, Inc., and Fortune 500 company that Forbes Magazine recently ranked 53rd on their list of the 400 Best Big Companies in America. Our office in Florence, SC is a 700+ employee servicing center that provides hazard insurance tracking and escrow disbursement services to residential mortgage lenders. Come join us in our Pursuit of Excellence as we improve our services to remain the market leader. We have the following position available at our Florence, SC location:
Customer Care Unit Manager
The hours for this position are: 12:00p - 9:00pm; Mon.-Fri.
Position Requirements include:
- Plans, organizes, leads, controls and coordinates the day-to-day activities of non-exempt associates involved in providing services in the area of hazard outsourcing.
- The Customer Care units are responsible for inbound customer calls and outbound calls as needed to resolve customer issues/complaints, correspondence, tasks, web workflow and client escalated referrals.
To learn more about Assurant Specialty Property, please visit . To review a video about our Hazard Operation Servicing Center located in Florence, SC, please click or copy/paste the following URL';s to your internet browser: Assurant Specialty Property Information Video: ; Customer Care Information Video: .
SKILLS REQUIRED
- Education: Level of knowledge ordinarily acquired through completion of an Associate';s degree or equivalent work experience is required.
- Experience: 2 or more years of supervisory experience required. Experience in mortgage servicing, customer service, retail banking or hazard insurance processing is desirable.
- Knowledge: Good verbal and written communications skills, analytical skills. An understanding of human resource policies and procedures. Basic workflow management tools.
- Skills: Well developed interpersonal skills promoting team participation with assigned staff. Motivational methods to improve and develop assigned staff. Ability to engage co-workers and peers in cross-functional teams. Multi-task and perform to multiple goals/objectives.
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