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OneBeacon blends a 175+ year history and financial strength with an opportunistic and dynamic culture. Our 'think like owners' mindset is reinforced through true pay for performance featuring an ESOP, incentive plans and competitive base pay and benefits. Our entrepreneurial spirit showcases our employees' deep expertise and nimble approach. This hallmark OneBeacon style uniquely positions us within the property-casualty insurance industry. OneBeacon Insurance Group's underwriting companies offer a range of specialty and segmented commercial and personal insurance products sold through select independent agents, regional and national brokers, and wholesalers. As one of the oldest property and casualty insurers in the United States, OneBeacon traces its roots to 1831 and the Potomac Fire Insurance Company. Today, OneBeacon's U.S. headquarters is in Canton, Massachusetts. The company is publicly traded on the New York Stock Exchange under the symbol 'OB'. We currently have an opening for an IT intern to join the OneBeacon Insurance team at our headquarters in Canton, MA. Responsibilities: 1) Installs, configures and maintains client operating systems, hardware and related utilities according to defined standards. 2) Responds to routine PC/mobile and server add/change requests from the Customer Service Center and client base. 3) Provides level II support to those individuals experiencing problems with PC/mobile or server hardware, operating systems, related utilities or back-office software. 4) Ensured that customer tickets are opened for all problems and requests via OneBeacon tracking system. 5) Provide basic operational user support to PBX (telephony system). Requirements:
Demonstrated proficiency with computer software including current Windows Operating System, Microsoft Office, Microsoft Outlook, and other applicable applications and programs. Basic knowledge and understanding of various hardware products, operating systems, related utilities, and back-office systems. Must be able to diagnose and analyze basic problems. Excellent customer support/service skills, as well as communication skills are essential.
Education and Experience: College Student either in junior or senior year pursuing IT related degree or IT field of work. Duration of internship may be up to 6 months.
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