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Chicago, IL
(Click company name to view employer profile and all available positions.)
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| Career Field |
Clerical, Customer Service, Claims
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| Insurance Discipline |
Property & Casualty
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| Relocation Assistance |
Not Available
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| Job Duration |
Full Time |
| Salary Offered |
Open
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GENERAL SUMMARY
This position will be responsible for providing various claim administrative tasks in daily operations to support both the Corporate Claim Services and corporate technical claim operations.
ESSENTIAL RESPONSIBILITIES & DUTIES
Responsible for initial loss taking and claim set-up, including reviewing ACORDs and/or first notice of loss information
Completes electronic claim file set-up and triage loss for assignment to adjuster
Answers incoming calls on new claims and transferring calls to a claim representative
Handles general claim status inquiries
Identifies customers needs and works to meet those needs using appropriate customer service skills
Collects, tracks and disseminates claim information in excel spreadsheet format, identifying inconsistent information, resolving discrepancies, and/or processing documents
Responsible for vendor input and vendor management compliance
Ensures proper mail distribution, including sorting, indexing, and delivering mail and faxes
Copies and collates documents and files according to written instructions
Handles printing, sorting, and distribution of operational reports and forms
Works with Finance department to ensure appropriate management of credits, voids, stop-pays, recoveries
Assist in daily claim helpdesk assignments
Follows established procedures for monthly invoice billing & payment processes
DESIRED QUALIFICATIONS
Education
High School Graduate, Associate degree preferred
Experience
1-2 years Property and Casualty Insurance clerical experience
Working in fast paced environment
Customer Service
Skills
Strong organizational & and multi-tasking abilities
Good customer service and data entry skills
Effective oral and written communication skills
Solid computer skills and ability to use with MS Office Products and standard excel spreadsheets
Knowledge of insurance terminology and coding, workflows, systems and procedures to identify sources of problems and resolve discrepancies a plus
Ability to work in a team environment
Physical
Occasional bending, reaching, and light physical effort (under 10 pounds) required.
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