Claims Supervisor

Amerisure is a leading 'A' rated regional property and casualty mutual insurance company. We provide insurance for workers' compensation, contractor and manufacturer programs, commercial property and coverage enhancements for manufacturing, contracting, and commercial enterprises. Since 1912 Amerisure has built its success on its partner relationships with its policyholders, agencies and employees. The benefits, compensation, training and opportunities to grow that we offer have made Amerisure one of the 'Best Places To Work' in our home city, as honored by Crain's Detroit Business. We are very proud of the benefits component of our Total Compensation program.

Amerisure is currently recruiting for an Auto / General Liability Claims Supervisor to join our team in Irving, TX.

POSITION OVERVIEW

Supervise administrative and technical functions in an adjusting unit, and ensure attainment of objectives including cost containment, productivity, adherence to company policies and procedures, and fulfillment of customer service expectations.

RESPONSIBILITIES

• Review and assign claims to staff, noting areas of concern, according to dollar impact and complexity of claims; provide guidance to staff as needed; assist in solving work related problems, and suggest investigative avenues as needed. Assist adjusters in handling claims that exceed their own authority.¬¬
• Through file audits, review of diaried material, employee appraisals or other avenues, monitor conformance of claims adjusting unit to company and industry standards, procedures and objectives. Identify problems areas related to procedural, technical or personnel issues; develop and implement solutions, or recommend improvements to senior management.
• Manage personnel-related matters including performance planning and appraisal, salary administration, hiring, orientation and training, discipline, and communication, according to company policy and procedure guidelines; resolve personnel related problems.
• Keep agents, insurers, Agency OPS, and Corporate Claims advised of file status and other matters required. Participate as required in meetings or visits to agents, insurers, policyholders, etc., and in Large Account matters.
• Communicate information on new products, coverages, court decisions, industry trends, company policies and other new or revised material to company staff.
• Other activities as assigned by management.