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Rancho Cordova, CA
(Click company name to view employer profile and all available positions.)
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| Career Field |
Accounting/Financial, Claims
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| Insurance Discipline |
All
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| Relocation Assistance |
Not Available
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| Job Duration |
Full Time |
| Salary Offered |
Open
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Location: Rancho Cordova/Sacramento, CA
SUMMARY:
The position of Claim Operations Specialist at Travelers represents an excellent opportunity to advance your career into the field of a Claims Professional! As a member of our Operations Support Team, we will train you on all essential aspects of a Property & Casualty Claim Department. You will be given the opportunity to demonstrate your dependability, aptitude, reliability and work ethic!
In this position you will provide superior front line operational support to our Sacramento Claim Service Center by learning and performing the following essential tasks: financial transactions, telephonic customer service, update/maintain management information, triage and assign new claims, provide other administrative functions as assigned.
Qualified candidates will be able to use their good judgment and knowledge to solve problems and provide a high level of service to internal and external customers.
We are a dynamic team oriented company! We value people with a strong sense of teamwork and a willingness to join a fast paced growing company.
Perform administrative duties for claim representatives medical case managers and supervisors. Issue claim payments amounts would be based on local discretion and product line guidelines. Obtain and document medical information at the direction of the medical case manager. Assist staff with general office procedures and problems.
PRIMARY DUTIES:
Provide administrative assistance by typing, taking dictation, handling telephone calls, setting up meetings and performing other duties, as assigned.
Maintain activity records and complete required monthly reports.
Maintain and control check issuance, as required. Pay bills, file forms, photocopy and type, as requested.
Input data and prepare reports, process computer checks, prepare for mailing and maintain appropriate records.
Update files and close files, as requested. Prepare closed files for shipping and storage.
Maintain up-to-date files, attaching correspondence as appropriate.
Process cancelled checks, credits and document activity on systems note screens, as required.
Manage a daily diary & ICMS to do list through completing requested activities.
Customer Service contact in order give, receive, or exchange information.
WORK EXPERIENCE:
Knowledge of claim support functions, including check processing and data entry, is preferred.
COMMUNICATION SKILLS:
Basic communication skills required to request and provide routine data and to respond to oral and written instructions.
Deals with information that is considered personal and confidential.
OTHER:
Four year college degree preferred. All majors considered. 3.0 overall GPA preferred.
Energetic team player with excellent telephone, customer service and communication skills
Strong time management skills and ability to prioritize daily assignments
Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines. Strong attention to detail is a must!
Proficient computer skills and ability to learn new applications in a department with the most advanced and continually improving computer platforms!
Claim handling or customer service experience a plus but not required. The desire to become a claim handler with the best in the business is essential!
Manual Skills:
Large parts of daily assignments require motor coordination with finger dexterity, e.g. typing machine operations.
Analytical skills:
Problem solving generally defined, but may need to be clarified in order to proceed.
Requires collecting, compiling and organizing facts and figures in accordance with established procedures.
Customer Focus
Relationship Management
Commitment to Task
Technical
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