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Walnut Creek, CA
(Click company name to view employer profile and all available positions.)
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| Career Field |
Claims
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| Insurance Discipline |
All
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| Relocation Assistance |
Not Available
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| Job Duration |
Full Time |
| Salary Offered |
Open
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Location: San Francisco, CA
SUMMARY:
Provide day to day leadership and technical guidance to auto appraisal unit.
Monitor work quality for compliance with Best Practices through implementation of review plans.
Utilize management information to analyze results, including appraisal unit measures, expense, customer service and quality performance results; implement changes necessary to achieve expected results.
Provide on-going performance feedback and manage performance issues.
Select, train and develop team members.
Administer total compensation program.
Manage staffing resources to meet workload demands; ensure equitable distribution of work.
Manage independent appraisers and Direct Repair Shops
Identify opportunities for improvements through more efficient and/or less expensive workflow.
Resolve customer issues; promote a high standard of customer service.
Assure regulatory compliance.
Work closely with management team to address service center business issues.
Provide overall leadership and direction to a team of claim handlers including coaching, mentoring and development.
PRIMARY DUTIES:
Ensure appropriate deployment of resources to maximize productivity and unit cost
Effectively manage ULAE and ALAE to help promote competitiveness in the market place
Periodic customer, agent and broker visitation
Preparation and participation in account file reviews
Ensure focus on achievement of scorecard results and file quality consistent with Best Practices and Special Account communications
EDUCATION/COURSE OF STUDY:
College degree preferred or equivalent work experience
WORK EXPERIENCE:
Claim management experience preferred
COMMUNICATION SKILLS:
Excellent oral and written communication skills
COMPUTER SKILLS:
Computer literate
Basic typing skills
OTHER:
3-5 years of technical auto appraisal experience, including use of ADP software.
Command of WORD and OUTLOOK. Knowledge of EXCEL a plus.
Excellent customer service skills.
Results driven focus.
Ability to lead and motivate others toward achieving expected results.
Current knowledge of jurisdictional laws and regulations
Customer Focus
Decisiveness
Ability to energize others/demonstrated leadership skills
Flexibility
Integrity
Influence and persuasion
Flexibility
Decisiveness
Leadership
Energizing others
Planning, prioritizing, goal setting
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