Richardson;CO-Greenwood Village;KS-Overland Park;CA-Walnut Creek;CA-Diamond Bar, TX
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| Career Field |
Operations, Executive/Administration
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| Insurance Discipline |
All
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| Relocation Assistance |
Not Available
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| Job Duration |
Full Time |
| Salary Offered |
Open
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SUMMARY:
Reports to Second Vice President, Operations or Vice President, Operations. Acts as a key player in establishment and execution of strategic and tactical operational initiatives. Directs a team dedicated to support of Field Operations, Select Operations Services or Select Business Centers, driving resolution of problems, change in strategic direction, optimization of operational effectiveness, communication, compliance, quality, service, productivity, systems rollout, education/training coordination, liaison activities between these entities and other Select business entities. Ensures adherence to service and quality standards, compliance, best practices, etc. via objective audit processes. Collaborate with marketing, underwriting and product, actuary, compliance and internal audit to ensure strategic initiatives are embraced and executed appropriately and fully support marketing, underwriting and retention decisions. Assure all related activities are delivered in a manner consistent with customer service and expense management focus.
Accountable to oversee and optimize operational effectiveness throughout the field, business centers and Select Operations Services.
Participates and/or initiates strategic, as well as the tactical, policy, workflow and performance standards development/implementation.
PRIMARY DUTIES:
Participates and/or initiates long and short term business strategies for respective function (field, business center, SOS) to continually enhance operational effectiveness enabling a competitive edge.
Continually monitors activities of competition and acts appropriately to position the organization out in front.
Drive initiation, planning, approval process and execution of new or existing projects and initiative that impact Select Field offices, RSF or Service Centers, working with PMO, HO Senior Leadership, Finance, etc. to overcome obstacles and expedite project process.
Assesses current systems, best practices, quality, service and staff making adjustments to ensure Select Operations stays in line with marketing, sales, underwriting and product initiatives.
Partner with business areas to develop and implement operational and policy service strategies, policies and best practices. Ensure effective utilization of these strategies, policies, etc.
Review and analyze financial and operational results to monitoring operational effectiveness (i.e. overdue, hit ratio, productivity, quality, etc.) taking corrective action as necessary. Provide analysis of management information to respective customers, working with them on tactical and strategic measures needed to improve results.
Act in a collaborative capacity with Field Operations, etc. to resolve problems/issues quickly. Establish priorities and make workflow decisions. Assure that our contractual commitments are met.
Manage and direct the effective implementation of new technologies and the utilization of existing systems.
Deploy systems, workflow, best practices, etc. changes and enhancements throughout the Select Field Operations function, ensuring adequate training, communications and support.
Establish and maintain positive and productive relationships through on-going dialogue with RVPs, Field and Home Office executive team. Meet with them to assess operations performance and identify/resolve issues/problems.
Develop and maintain effective relationships with internal resources (e.g., Claim, Operations, etc.) to coordinate the delivery of all related services to clients.
Perform all necessary staff management functions to support profit, growth and expense management goals.
WORK EXPERIENCE:
Supervision of staff.
Property Casualty knowledge.
Policy service background.
Basic understanding of underwriting and marketing functions and environments.
Systems background.
Project management.
OTHER:
Communication
Clearly expresses ideas orally and in writing.
Listens to and understands others
Shares information and maintains confidentiality.
Leadership
Clearly expresses ideas orally and in writing.
Listens to and understands others
Shares information and maintains confidentiality.
Strategic Vision
Can understand organizational goals and seeks opportunities to better attain them
Thinks creatively and offers innovative approaches to enhanced operational effectiveness
Customer Focus
Identifies customers needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Alliance Building
Builds a winning team.
Establishes strong coalitions and networks both within and outside of the division.
Works effectively with all levels and can easily build new relationships.
Management
Hires competent performing people.
Takes responsibility for decisions and actions.
Manages own work and directs the work of others.
Challenges employees to take responsibility for their performance and their development.
Understands account support/services and responds to all related issues, concerns and problems to achieve desired goals.Technical Knowledge
Demonstrates specific policy service and operational skills necessary to achieve established and stretch business goals.
Evaluates business condition and translates the solution into a manual and/or automated process.
Able to evaluate and operationalize the business needs of the account.
Business Knowledge
Clearly demonstrates specific knowledge requirements related to policy services as defined by the Operations Division.
Knows how to get things done.
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