Physical Damage Claim Desk Adjuster

Kansas City, MO

American Family Insurance

The Physical Damage Claim Desk Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who can work on moderately complex physical damage claims that primarily do not require on-site inspection or face-to-face contact. Performs with a high degree of competency and continues to develop a mastery of skills and insurance knowledge required of an experienced adjuster. Facilitates continuous development of people, processes, and culture to ensure customer service industry leadership.

Specialized Knowledge and Skills Requirements
Demonstrated experience in efficiently and effectively handling simple to moderately complex claims with limited supervision and/or body shop estimating experience
Successfully applied knowledge of each phase of the physical damage claim handling process.
Collision estimatic skills and total loss evaluation experience is preferred.

Travel Requirements
Must be willing to travel for Catastrophe duty if necessary.
This position requires travel up to 10% of the time.