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Rocklin, CA
(Click company name to view employer profile and all available positions.)
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| Career Field |
Claims
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| Insurance Discipline |
Property & Casualty
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| Relocation Assistance |
Not Available
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| Job Duration |
Full Time |
| Salary Offered |
Open
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Summary:
Express Representative handles claims of minor complexity for expeditious resolution. Duties of this position includes providing prompt service for first and third party customers while exercising analytical abilities to determine liability and exposures needing triaged for appropriate handling. An Express Representative will gain general understanding of the claims handling process based on Esurance guidelines. Claims will be handled in a phone-adjusting environment using Preferred shops, Field Appraisers, and approved Independent Adjusters for all property damage exposures.
Job Description:
•Obtains and analyzes facts of loss to determine liability and exposures for handling
•Identifies higher level exposures and refers files or features to management for triage.
•Sends necessary correspondence as it relates to the claim and Department of Insurance regulations
•Monitors and updates customers at various stages of the claims and repair process to ensure expeditious service
•Uses Esurance systems to properly document files and process claims.
•Promptly identifies and transfers total loss features to the Total Loss Unit for settlement handling
•Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
Qualifications:
•Bachelor’s degree and/or a minimum of 2 years of claims customer service experience are required.
•Excellent verbal, written and interpersonal skills
•Strong analytical skills
•Organizational and multi-tasking abilities
•Exceptional customer service skills
•Team Player who can assist others as needed
•Solid computer skills and use with MS Office Products
If you'd like to be a part of a team that is revolutionizing the way people think about insurance, please submit your resume to us by clicking on the following link: http://jobs-esurance.icims.com/esurance_jobs/jobs/candidate/job.jsp?jobid=2811&mode=view&sn=greatinsurancejobs . Please cite referral source as Great Insurance Jobs.
Esurance
Are you ready to accelerate your career with one of the fastest growing auto insurance companies in the country? Esurance is looking for bright, diligent people who yearn to stretch their potential and find success.
In every office, our employees are self-starters who work well as a team in our quest to revolutionize the insurance industry. Esurance uses the Internet to make it easy for consumers to purchase and manage their insurance. By eliminating the middleman, we can offer lower rates, and by making our operations as paperless as possible, we do our part to help the environment too. We also partner with many environmental and charitable organizations across the country.
Just as it’s important for us to care for our customers, our communities, and the environment, we respect and value our employees and celebrate a diverse workplace. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system.
Since Esurance was founded in 1998, we have grown from a handful of employees to currently more than 1,750 nationwide. Headquartered in San Francisco, we have a Customer Service Center in Sioux Falls, SD, and nine claims offices nationwide. If you'd like to be a part of a team that is revolutionizing the way people think about auto insurance while making a difference in the community at the same time, please send us your resume online at www.esurance.jobs . Esurance is an equal opportunity employer.
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