Senior Branch Manager

Indianapolis, IN

Bristol West Insurance Group

This position is responsible for managing all aspects of operation of a claims branch office including providing leadership to a management staff, if applicable.  It is responsible for operating with an appropriate level of autonomy based on experience level and may manage claims administration in multiple state jurisdictions.

Responsibilities & Objectives

·         Maintain Key Measures at ‘Meets Expectations’ or higher.

·         Ensure appropriate customer (internal and external) service.

·         Responsible for file handling quality in accordance with CG (Claims Guidelines) and Department of Insurance Regulations.

·         Responsible for claims results for a branch.

·         Responsible for litigation management.

·         Interview, hire, train, develop and monitor performance of staff.

·         Maintain appropriate and timely file diary.

·         Audit employees’ work.

·         Recognize and communicate issues to Management.

·         Handle physical plant issues.

·         Perform other duties as assigned.

PREREQUISITES

Education

• Bachelors degree or higher education preferred
• Successful completion of AEI – Legal Principles claims law course and/or industry recognized coursework preferred 

Experience & Skills

·         Minimum 6 years claims experience

·         Previous management experience and/or 3 years as Branch or Unit Manager or equivalent

·         Proven leadership skills

·         Excellent verbal and written communication skills

·         Working knowledge of Microsoft Word and Excel