OneBeacon uniquely blends a 170 year history and strong financial backing with
an opportunistic and fast-paced culture. Our ?think like owners? mindset is
reinforced through true pay for performance featuring an ESOP, incentive plans
and competitive pay and benefits. You?ll find that we?re an entrepreneurial
company that just happens to be in the insurance industry.
OneBeacon Insurance Group offers a range of specialty and segmented commercial
and personal insurance products sold primarily through select independent
agents. As one of the oldest property and casualty insurers in the United
States, OneBeacon traces its roots to 1831 and the Potomac Fire Insurance
Company. Today, OneBeacon?s specialty insurance products are available
countrywide, and commercial and personal lines are offered in select geographic
territories. OneBeacon?s principal business office is in Canton, Massachusetts.
The Company is publicly traded on the New York Stock Exchange under the symbol
?OB?.
OneBeacon is looking for an APD Claims Supervisor for our Canton, MA location.
The primary responsibilities:
Develops plans, analyzes results and oversees daily work of direct reports.
Reviews and provides direction or recommendations on Auto physical damage
claims. Monitors claim quality, customer feedback and claim reports to ensure
compliance with regulatory requirements, customer satisfaction and achievement
of corporate objectives.
Primary Responsibilities:
Ensures execution of claim handling strategies; including appropriate
determination of coverage, liability and damages.
Monitors reserving activity to ensure compliance with corporate policy.
Reviews and documents recommendations for claim disposition; including
evaluation, negotiation and settlement of claims in excess of staff authority
levels.
Reviews and analyzes claim reports to identify and address trends. Recommends
strategies to correct adverse trends.
Monitors vendors, independent adjusters and appraisers to ensure service
quality.
Manages unit staffing issues; including ensuring appropriateness of staffing
levels, creating, implementing and monitoring of performance plans for direct
reports.
Anticipates and meets all customer needs (internal and external).
Under limited supervision, this position is responsible for making consistent
coverage decisions and damage evaluations. Provides oversight and resolution of
issues related to coverage, liability and damages. Makes requests and
recommendations on performance plans, salaries, and the hiring and termination
of staff.
Requirements:
Strong Auto physical damage claims technical knowledge, and legal exposure in
local market is essential. Excellent negotiation, verbal and written
communication skills are necessary. Must have the ability to develop and
maintain strong relationships with agents and business partners. Must interact
with internal and external partners and customers. Demonstrated proficiency with
computer software including current Windows Operating System, Microsoft Office,
and Microsoft Outlook. Must maintain a high level of accuracy, and provide
follow-through on projects. Requires the ability to maintain confidential
information and work independently and as a member of a team.
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