Group Premium Administration - Senior Associate
- Employer
- Allstate Insurance Company
- Location
- Jacksonville, Florida
- Salary
- Not Specified
- Closing date
- Feb 5, 2019
View more
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Job Summary
Group Premium Administration handles all aspects of billing, payments, commissions, and customer support for employees, employers, agents, and the field force for group products.
This position handles the complete billing administration for complex groups that require special handling.
Key Responsibilities
Genelco file maintenance including terminations, address changes, etc.
Building and maintaining relationships with Vendors and/or Employer groups by communicating premium discrepancies, billing questions, refunds and missing information
Preparing audits of billed versus paid premiums
Preparation of month end management reports
Processing premium payments on an individual bases including suspense maintenance
Determination of termination for non-payment and refunds
Research & respond to questions about employees, outstanding balances, payments and discrepancies
Internal reporting for identification and system corrections for out of balance processes
System testing and process improvement enhancements
Train new employees and cross train existing employees on new processes
Customer Service including escalated calls
Assist with operational efficiency projects assigned by management and identify opportunities for process improvement in order to enhance the customer experience
Primary SME for Combined billing for EasyBill online for Group & Life 70 products
Ability to understand several different administration systems to track the flow of funds to ensure proper distribution
Review and balance semi-monthly commission cycles
Coordinates with New Business & agents for agent system changes
Processing Credit Card Payments
Maintain master payment files
Job Qualifications
High School Diploma
3 or more years experience in a related field or 2 year degree
Advanced Microsoft Excel, working knowledge of Word
Ability to work in several different systems
Must have good oral and written communications
Ability to multi-task and maintain attention to detail
Professionalism, positive attitude, and the ability to work well within a team
Intermediate strategic and analytical thinking, and use of established practices while making informed independent decisions
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
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