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Service Center Assistant - Part Time

Employer
United Fire Group
Location
Cedar Rapids, Iowa
Salary
Not Specified
Closing date
Mar 23, 2019

View more

Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Overview

UFG offers you an award-winning workplace and a trustworthy, financially stable company. While weve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. We've been named an Iowa Top Workplace by the Des Moines Register for four consecutive years, and included on Forbes Americas Most Trustworthy Financial Companies every year since 2014. Additionally, UFG is a super-regional property and casualty insurer rated A (Excellent) by A.M. Best Company.

The Service Center Assistant is responsible for providing statistical entry of information and quality support via technical assistance to the Service Center Account Specialists in the UFG Commercial Lines Service Center while handling overflow of incoming calls when possible.

This is a part-time position located in our Cedar Rapids office. The scheduled, part-time hours can be flexible between the hours of 8:00AM & 4:30PM.

Responsibilities

  • Enter accurate information onto the various computer systems from policyholder phone calls and written correspondence.
  • Assist account specialists with information gathering and written/electronic correspondence.
  • Review incoming emails and create tasks for appropriate team member.
  • Communicate progress and problematic accounts or workload as it arises.
  • Accept overflow telephone calls from agents and insureds.
Qualifications

Education:

  • High School Diploma or GED required.
  • Two or four-year College degree or equivalent work experience desired.
  • General Insurance designation and/or other applicable property and casualty insurance coursework/designations or agency experience are a plus.

Experience:

  • Previous commercial lines insurance experience or customer service, account management, rating and/or underwriting.

Knowledge, skills & abilities:

  • General knowledge of business insured by company.
  • Strong communication skills both written and verbal.
  • Intermediate ability with MS Office suite of products including Excel, and Word as well as web applications.
  • Organization and decision making skills needed
  • Ability to sit at a desk for an extended amount of hours at a time; will be involved in a training program based on experience level.
  • Ability to manage stress related to work flow.
  • Adaptability and flexibility including ability to manage multiple priorities and work under deadlines.
  • Must possess positive attitude and promote a professional image.

Company

Looking for a job is a difficult task, but finding a career can be even more difficult. Maybe you’re closer to finding your career than you think. I started at United Fire Group in 1984 as an underwriter in our home office. Throughout the years I have served in a variety of positions and undertook my fair share of difficult challenges, but I never doubted that I had found my career at United Fire. 

I have always believed that United Fire’s culture is one of its greatest strengths. Our culture translates into many business advantages, including good relationships, excellent customer service and a tenured, well-trained workforce. In fact, our employees average nearly 14 years at our company.

Since starting as a small automobile insurance company in 1946, United Fire has always used a combination of conservative management, progressive leadership and competitive products to find our success as a leading regional insurance carrier.

Throughout the years, as our company developed, so did the careers of our employees. Without our committed employees, we never would have become the publicly traded, multi-billion dollar company we are today.

Our relationships with fellow co-workers and agents are based on five key elements:

  1. Trust and respect;
  2. Superior service;
  3. Consistent and informed business decisions;
  4. Innovative new technology, used to enhance our relationships—not replace them;
  5. And, most importantly, the comfort that a real person will always answer the phone.

Jobs at United Fire, aren’t just jobs...they are careers. At United Fire Group, you have an opportunity to grow your career, and your success depends on what you want for your future. Your attitude, enhanced by your skills and abilities, all contribute to the success of not only you, but our company, too.

There are a lot of talented people at United Fire who have all created their careers behind its doors. If you are looking for more than a job, I encourage you to look at United Fire. You’ve taken the first step by searching our Careers section online. Now, take the next step and apply. You never know—your career could be closer than you think. I know mine was.

A former career seeker,

Randy Ramlo, President & CEO, United Fire Group

Company info
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