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Senior Training Specialist

Employer
Crawford & Company
Location
Jacksonville, Florida
Salary
Not Specified
Closing date
Mar 16, 2019

View more

Category
Education / Training
Job Type
Not Specified
Career Level
Not Specified

Job Details

Excellence In Everything We Touch

CrawCo Ole Miss

Position Summary

In collaboration with the business unit, the Sr. Training Specialist will be responsible for the overall portfolio of training programs and courses for field personnel and clients.

Responsibilities


  • Independently research, design and develop training programs to support the businesss strategic initiatives. Designs, develops and facilitates presentations.

  • Develops competency models as needed.

  • Facilitates and leads training classes using chosen training methods and techniques

  • Decides the appropriate instructional method for each training topic. (i.e. individual training, group instruction, case studies, demonstrations, webinars, teleconferences, eLearning etc.)

  • Develops and administers quizzes, exams, and post training evaluation surveys

  • Communicates results and ROI (return on investment) analyses to appropriate leadership

  • Reviews and updates existing courses based on industry changes and participant feedback. Manages training trackers, CEU (continuing education unit), and accreditation process

  • Partners with business unit leadership, managers, subject matter experts and guest presenters to develop, approve and manage the annual calendar of continuing educational offerings

  • Maintains library of current resource materials for employee training

  • Participates in industry and professional organizations to stay up-to-date with knowledge, trends and competitor training techniques

  • Participates in quality audits to support employees and the businesss strategic initiatives

  • Develops and conducts retraining sessions when performance falls below specified standards

  • Serves as a subject matter expert as needed

  • Provides on-going mentoring and coaching as needed

  • Develops competency models as needed Upholds the Crawford Code of Conduct

Requirements


  • Bachelors degree in Instructional Design, Education, Training, HR or related field or an equivalent combination of education and experience Required

  • M. Ed. in Instructional Design, Education, Training, HR or related field. Preferred

  • 5-10 years experience leading theory and technical training in a corporate/business environment. Experience in development and delivery of leadership, customer service and developmental programs (Presentations Skills, Assertiveness, Business Writing, Time Management, etc.) is essential.

  • Expert knowledge of insurance principles, terminology, customs and practices.

  • Excellent presentation and facilitation skills.

  • Excellent verbal and written communication skills.

  • Demonstrate expert experience with the basics of curriculum development

  • Ability to quickly learn and use new technologies to design and deliver training.

  • Strong communication skills and the ability to work effectively with all levels within the organization.

  • Good organizational ability, including time management.

  • Project management experience.

  • eLearning courses design and development experience

  • Very strong interpersonal skills.

  • Knowledge of Crawford products and services through continuous collaboration with the business unit.

  • Ability to create an environment conducive to learning.

  • Excellent Microsoft Suite knowledge.

  • Maintenance of certification and/or licensing in field; continuing education courses when required.

  • Must complete continuing education requirements as outlined by Crawford Educational Services.

  • Position requires less than 10% travel.

About Us

Why Crawford


People taking care of people. Its that simple. At Crawford & Company, we treat our clients policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.


We are guided by our collective value system: RESTORE.


At Crawford, we:



  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.

  • Are Empowered to advance the company mission and take ownership of our individual career progression.

  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.

  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.

  • Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.

  • Give Recognition, participating in an environment where people are rewarded for jobs well done.

  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.


We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.


In addition to a competitive salary, Crawford offers you:



  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries

  • On-going training opportunities through every stage of your career

  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.


Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Company

Welcome to Crawford & Company®. As the world’s largest publicly listed independent provider of claims management solutions, our focus is to help people and businesses quickly recover from losses. Our claims management solutions speed recovery time so that clients can resume their lives and work with as little disruption as possible. From large-scale catastrophic losses to short-term workers compensation claims, we offer total solutions that begin with first notice of loss and end with positive, measurable outcomes. The road to recovery begins with Crawford.

With 700 offices in 70 countries and more than 9,000 employees worldwide, Crawford careers span countless fields and disciplines. We offer compelling opportunities that make a difference in the lives of our clients. 

Company info
Website
Telephone
404.300.1000
Location
1001 Summit Blvd
Atlanta
GA
30319
US

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