JOB SUMMARY:

The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate treatment goals. The position is responsible for fulfilling essential role, requiring the ability to work a variety of shifts to cover 24/7 duties including evenings, nights, weekends and holidays, individuals in this role must be available to be on call up to 4 hours each week, and is expected to fulfill job duties when scheduled to work.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides telephonic assessment and makes treatment recommendation of injured workers using national telephonic triage protocols.
• Recommends appropriate provider based on state law and employers preferred provider network requirements.
• Educates caller on self-care instructions based on national telephonic triage protocols.
• Communicates plan of care to customer contacts and/or supervisor.
• Evaluates injured workers response to first aid recommendations within a specified timeframe.
• Documents clinical assessments in organized, concise format and submits written reports within a specified timeframe.
• Becomes and remains licensed as a Registered Nurse in 50 states and the District of Columbia.
• Must be able to work independently and with team members in a fast paced environment from nurses home office. Nurses are required to have a home office that is quiet and free from distraction.
• Additional duties as required

KNOWLEDGE & SKILLS:

• Fundamental concepts, practices and procedures of triage in the field of Workers Compensation (WC).
• Ability to maintain a compact license and additional licensure to include all 50 states and the District of Columbia, without restriction. Ability to maintain liability insurance without restriction. Maintain CEUs required for licensing with 5 CEUs specific to telephone triage.
• Ability to problem solve rapidly, multi task and to handle medical emergencies over the phone.
• Ability to write and speak clearly, easily communicating complex ideas across multiple platforms.
• Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation.
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets
• Strong interpersonal, time management and written communication skills.
• Great attention to detail, and results focused

EDUCATION/EXPERIENCE:

• Graduate of accredited school of nursing with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred)
• Current RN licensure in Nurse Licensure Compact (NLC) state.
• 3 or more years of clinical experience in occupational medicine, urgent care, emergency room, home health care (Telephone triage/Workers Compensation experience preferred)

Application Instructions:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CorVel will be based on merit, qualifications and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex, national origin, ancestry, citizenship, age, handicap or disability, marital status, medical condition or any other characteristic protected by applicable law. Please be aware that CorVel generally does not review all applications submitted in response to job openings posted on the Internet because of the large volume of responses. Note to Employment Agencies: Please do not forward agency resumes. CorVel Corporation is not responsible for any fees related to unsolicited resumes.