Customer Service Call Center Representative - Claims - Austin, TX
Progressive Insurance  •  Austin, Texas  •  Posted: 10/18/2016


Customer Service Call Center Representative - Claims - Austin, TX

Job Number: 140576

Customer Service Call Center Representative - Claims - Austin, TX - Metro Center call center in SE Austin; full-time

Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust.

Join a Fortune 500 company voted one of the Top Workplaces in Austin 5 years in a row and redefine what it means to provide insurance.

Our Customer Service Call Center Representatives for Claims have the important role of helping our customers report a claim after being in an auto accident. They take down any information relevant to the accident from car damage to location. Knowing the stress that can accompany this situation, our representatives provide the best possible service while keeping an eye on the details.

Progressive Perks:
* Joining a team that feels like family
* Casual dress (yes, you can wear jeans to work!)
* Onsite gym with certified trainers and weekly classes like yoga
* Healthcare onsite and the standard benefits (medical, dental, vision, 401k)

Start date: Monday, 1/16/17

We offer paid training! Gain new skills and start a whole new career!

Training schedule:

10 am to 7 pm, Monday - Friday for 10 weeks

Work Schedule (after training) - you have 2 schedule options to choose from:

Option 1: Full-time, 5 day work week, 2 pm – 11 pm CST

Days off: Friday & Saturday OR Sunday & Monday OR any days Tues – Thurs


Option 2: Full-time, 4 day work week, 10 hour days. 12 pm - 11 pm, Required days are Mondays and Fridays, plus 1 weekend day & 1 additional weekday.

Days off: Tues/Wed, Wed/Thurs and Sat OR Sun

Pay Rate:
$15 - $19/hr plus a 10% shift differential for hours worked after 7 pm during the week and all of your weekend hours

Required Knowledge, Skills and Experience:
* Bachelor's degree or one year of work experience in a customer service environment
* Stellar communication and customer service skills
* Experience in a fast paced and changing environment
* Basic computer know-how

Apply now to find a job you'll love!

Equal Opportunity Employer

Job: Contact Center

Primary Location: United States-Texas-Austin

Schedule: Full-time

Employee Status: Regular

Job Title:
Customer Service Call Center Representative - Claims - Austin, TX
Not Specified
Job Type:
Austin, Texas