Insurance Customer Service Representative

Missoula, Montana
Not Specified
Oct 18, 2016
Dec 17, 2016
Customer Service
Job Type
Not Specified
Career Level
Not Specified

AAA MountainWest is driven by an unconditional responsibility to prepare and protect our members on their journey through life in the MountainWest. As one of the most recognized brands in the nation, AAA has over 100 years of experience with an outstanding reputation in the Insurance industry.

We have an immediate opportunity for a sales-minded and customer service oriented individual to join our exclusive Insurance team in our popular Missoula, MT branch office. Now is the time to grow with a trusted company that is absolutely famous for doing the right thing.

What We Offer:

We are committed to you and strive to provide you with opportunities and training to reach your full earning potential. We will offer:

  • Top level training

  • Commission opportunities

  • Ability to own your success

  • 401K

  • Generous PTO Accrual

  • Competitive compensation packages

  • Opportunity for advancement

  • Tuition reimbursement

  • Fun, friendly work environment

About this Opportunity:As a rapidly growing company, AAA is recruiting a committed, motivated and dynamic insurance customer service professional to drive big ideas and enhance service for our members. AAA MountainWest's Customer Service Representatives are dedicated insurance professionals who are critical in delivering our tradition of trust and unparalleled service and value. Company culture at AAA MountainWest is geared toward innovation, creativity and hard work. Our employees understand the value of building strong relationships and the power of positive personal interactions.

Sales Support.

Insurance Customer Service Representatives provide customer care support to the insurance team while engaging with, actively profiling, and presenting solutions to satisfy the complete needs of each member. This position actively promotes and supports the sale of insurance and membership products. They function as the branch sales agent in the absence of an insurance sales agent. Process customer endorsements and work with lenders and clients on evidence of insurance.

Membership Sales and Relationships.

Insurance Customer Service Representatives actively sell and promote AAA membership. They maintain an advanced knowledge of AAA membership benefits and systems as well as a comprehensive understanding of all AAA products, services and resources of other departments. Participate in the company vision to continually improve and deepen the relationship with AAA members.

Payment Processing.

This position processes insurance payments following correct policies and procedures while ensuring transaction documentation is processed and accurate. Ensures all insureds receive a payment receipt through all available communication resources; mail, email or printed copy.

Policy Changes & Endorsement Processing.

Processes all requests made by insureds or insurance agents within 24 hours of the request.


This position supports the insurance agents and branch retention and lead generation efforts by making outbound calls as assigned. Responds promptly to all inbound insureds questions or requests.

  • Property & Casualty License preferred

  • High school degree or GED

  • Minimum two years customer service experience required

  • One year insurance industry experience preferred

  • Strong interpersonal and communication skills are essential, both in person, on the telephone and through email

  • Strong computer skills and knowledge of computer programs including Excel, Word, Outlook and the ability to quickly learn and utilize the AAA processing systems

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