Claims Customer Service Representative

Phoenix, Arizona
Not Specified
Oct 17, 2016
Dec 16, 2016
Job Type
Not Specified
Career Level
Not Specified
Position Summary:

Our Kemper Operational Team is looking for a Customer Service Representative to join our Phoenix, AZ office. The Claims Customer Service Representative will provide telephone customer service, assistance to callers, and clerical support to the claims adjusting and management staff. The Claims Customer Service Representative will provide status updates and route calls to appropriate parties. The CSR role is part of a team environment, which requires group accountability to complete all necessary support and functions of the Operational Team as a whole.

Position Qualifications:

• 1-2 years customer service experience preferred.

• Requires a high school diploma or equivalent education.

• Working knowledge of basic insurance industry terms and practices is a plus.

• Bilingual in Spanish is a plus but not required.

• Basic working knowledge of MS Word, Excel and MS Outlook applications required.

• Heavy typing and data entry required.

• Ability to work shifts of 8:00 am- 5:00 pm and 9:00 am - 6:00 pm, Monday – Friday required.

Application Link:

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Savings Accounts and various retirement plans.
• Learn and grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and enjoy business casual dress.
• Protect what you love with discounts on Homeowners and Auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper at a glance

With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.

Kemper's underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers.

*Alliance United Insurance Company is not rated.
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