Underwriter Manager - Non Standard Auto

Chatsworth, California
Not Specified
Oct 17, 2016
Dec 16, 2016
Job Type
Not Specified
Career Level
Not Specified
Position Summary:

The Underwriter Manager has broad accountability across all three areas of Operations with a high degree of autonomy and influence. They are responsible for planning work schedules and assigning tasks for the Quality and Training Team. They are also responsible for developing training and quality programs designed to ensure superior customer service and adherence to underwriting guidelines and procedures. Works with the management team to ensure that exceptional service and product quality are maintained. Provides reporting statistics to management.

Position Responsibilities:

• Supervise, plan, coordinate and direct quality and training resources designed to ensure continuous improvement consistent with established standards

• Providing Statistical Data to all levels of Management regarding underwriting audits, phone service, scheduling and staffing needs for the department. Work with our Oracle group to design individual, team and department dashboards and reporting tools. Provide statistical data monthly to finance used to determine costs for Underwriting transactions

• Responsible for direct reports and their daily activities related to audit and training. Provide coaching and training in order for the employees to meet their set goals and responsibilities. Meet on a regular basis to address any questions or concerns and to receive updates on their assigned responsibilities

• Oversee Underwriting Quality audits and agency audits. Provide statistical data to Senior Management regarding audit results. Provide input and mediation on quality and phone audit disputes within the department. Handle special requests for research or information regarding specific agency issues

• Oversee department training needs as well as new hire training. Review questions and suggestions received from the department and answers provided by auditors. Make suggestions and recommendations for training Communicate with Product Management, Compliance and Underwriting teams in order insure our UW procedures and Knowledge Base are compliant and up to date

• Writing and overseeing the development of operational processes and procedures

• Administers all corporate policies and procedures, communicates to staff, interprets as necessary and ensures staff compliance

• Monitors department work productivity, reports on trends and recommends and implements changes to continually improve work productivity

Position Qualifications:

• Education equivalent to college degree or the equivalent in related work experience

• 5 to 7 years of progressive underwriting experience

• Thorough knowledge of Underwriting, quality management training methodologies and procedures

Application Link: http://bit.ly/UWQualityMgr4017

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Savings Accounts and various retirement plans.
• Learn and grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and enjoy business casual dress.
• Protect what you love with discounts on Homeowners and Auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper at a glance

With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.

Kemper's underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers.

*Alliance United Insurance Company is not rated.
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